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My drivers are crashing. Valorant and other games wont load

Anonymous
2023-08-19T05:33:17+00:00

Good night!
I have had this issue for a while now, and I am starting to wonder why this happens. A few months ago, I started having issues with my laptop. I took it to someone that I trust and this person helped me reinstall everything. He helped me with some overheating issues as well.

My laptop is an Acer Nitro AN515-43 with Windows 11, x64 Based PC, Processor AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx, 2100 Mhz. Now the thing is I have seen errors on my event viewer that are based on something missing, which is this error:

(Btw I am not from the US so my laptop had the spanish thing by default. I understand both languages so it should be fine, but this is the issue)

Error en la inicialización de la inscripción de certificados de SCEP para Sistema local a través de https://AMD-KeyId-8a0578cf56146fea399af903fb5b0ac36eb2786a.microsoftaik.azure.net/templates/Aik/scep:

GetCACaps

GetCACaps: Not Found

{"Message":"The authority "amd-keyid-8a0578cf56146fea399af903fb5b0ac36eb2786a.microsoftaik.azure.net" does not exist."}

HTTP/1.1 404 Not Found

Date: Sat, 19 Aug 2023 05:11:43 GMT

Content-Length: 121

Content-Type: application/json; charset=utf-8

X-Content-Type-Options: nosniff

Strict-Transport-Security: max-age=31536000;includeSubDomains

x-ms-request-id: 0f1f6b01-bea5-45f4-b313-c18e2005cab4

Método: GET(360ms)

Fase: GetCACaps

No encontrado (404). 0x80190194 (-2145844844 HTTP_E_STATUS_NOT_FOUND)

I have seen people have similar issues online, but I would like to know how could I fix this, because I already tried uninstalling the drivers, and reinstalling them, but it just doesnt seem to work. I really need to fix this because it has been affecting the performance of it for a while now. I would appreciate an answer as quickly as possible, thank you very much!

<Changed to a question>

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-20T10:35:36+00:00

    Hello, Byron Andres Melendez Rojo

    Welcome to Microsoft Community.

    I’m sorry to hear that you are having issues with your laptop. It seems that the error you are seeing is related to the System Center Endpoint Protection (SCEP) certificate. This is a certificate that is used to authenticate your device and enable features such as virtual private network (VPN) and other 802.1 certificate-based authentication. Taken together, this may be a known issue with specific AMD chips and current Windows 11

    The error message indicates that your device is trying to enroll for a SCEP certificate from a server that does not exist or is not reachable. The server name is “amd-keyid-8a0578cf56146fea399af903fb5b0ac36eb2786a.microsoftaik.azure.net” and it returns a 404 Not Found error when your device tries to access it. This could be due to a misconfiguration of the SCEP settings on your device or on the server side.

    There are a few possible solutions that you can try to fix this issue:

    1. Check if you have the latest Windows updates installed on your device. Some updates may address issues with the SCEP certificate enrollment or the DPAPI decryption
    2. Check if you have the latest AMD chipset drivers installed on your device. You can download them from the AMD website
    3. Check if you have enabled fTPM (firmware Trusted Platform Module) in your BIOS settings. This is a security feature that helps protect your device and its data. You can access the BIOS settings by pressing F2 or Del when your device boots up. Look for an option called fTPM or AMD fTPM switch and make sure it is enabled
    4. Check if you have any firewall or antivirus software that may be blocking the SCEP certificate enrollment process. You may need to add an exception for the server name or disable them temporarily while you enroll for the certificate.

    Also, the following is a reference to a thread from the AMD community, if these don't work for you, you may need to go back to Windows 10, but this requires performing a clean install and seeing how everything behaves in Windows 10. If you are not sure how to go back to Windows 10, I recommend that you perform a good data backup and negotiate with someone you trust before working together to go back to Windows 10.

    SCEP Certificate Enrollment Initialization Errors ... - AMD CommunitySolved: Re: failed to initialize SCEP-Certificationregistr... - AMD Community

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    Feel free to let me know if you got any further updates, thanks.

    Best regards,

    Chandy |Microsoft Community Support Specialist

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