usb 3 ports working as usb 2. cant figure out what to do

Observe that the current F_USB 3.0 is labelled above the 19pin, but you can observe that the 19pin adapter has two USB 3.0 ports, which means that the current supplied to the 19pin motherboard needs to be transferred to 38pin, which may lead to a result of insufficient power supply. At this point the rate may still be run by the motherboard with the default USB 2.0.

The USB ports, 19Pin, and motherboards, all of this hardware is fine. it's still a hardware designer's problem. I still recommend you upgrade or consult the motherboard manufacturer.

Thanks for the reply. but this is not a 16 pin. I unplugged and check so I can take a picture. this is a 19pin USB header. Please see attached image.

https://postimg.cc/1fxRwStJ

Hello, joby joseph1

Welcome to Microsoft Community.

From the screenshot, the solder joint of f_usb_3.0 on your motherboard is 16pin. If you buy a 20pin adapter, this will not get the experience of using USB3.0. This is a hardware-based behavior by design. To get full USB 3.0 speeds, some forum threads mention wanting to use at least Gen 2 PCIe slots to get more transfer rates.

Or you can try to replace the adapter, say an adapter with a 16pin interface. See if you can get USB 3.0 speed, how "f_usb_3.0" works on the current motherboard, this is decided by the motherboard manufacturer.

The "f_usb_3.0" label on your motherboard refers to the USB 3.0 front panel header. This header is a set of pins on the motherboard where you can connect USB 3.0 ports located on the front of your computer case. These front panel USB ports allow you to easily connect USB devices such as flash drives, external hard drives, or other peripherals without having to reach around to the back of your computer.

The header typically consists of a group of pins and is usually labeled to indicate their function. The "f_usb_3.0" label you mentioned stands for "front USB 3.0," indicating that this header is specifically designed to support USB 3.0 connections from the front panel of your computer case.

By connecting a USB 3.0 front panel cable to this header, you should be able to use the front panel USB ports on your case as USB 3.0 ports, which offer faster data transfer speeds compared to USB 2.0 ports.

However, as you've described in your previous message, if you're experiencing issues with the ports not operating at USB 3.0 speeds. I recommend you contact your current motherboard manufacturer and ask if there are any solutions for upgrading from USB 2.0 to 3.0.

Best regards,

Chandy |Microsoft Community Support Specialist

* Your patience and cooperation are highly appreciated.