Hello Audrey, how are you doing?
Welcome to the Microsoft community!
I'm glad to be able to assist you at this time.
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I'm sorry to hear that you're experiencing a Blue Screen of Death (BSOD) when you tap your computer. Error 101 typically indicates hardware issues, possibly stemming from the CPU, motherboard, or power supply. It's essential to ensure that all components are properly seated and that your system isn't facing any overheating problems.
Here are some steps you can take to troubleshoot the issue:
1.Check if all components are properly seated.
Gently move them up and down to make sure they're secure. If you find any loose components, reseat them.
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- Check if your system is overheating.
Use a temperature monitoring software to check the temperature of your CPU, GPU, and other components. If any of the temperatures are too high, you may need to clean your computer's fans or replace the thermal paste.
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3.Update your drivers.
Outdated drivers can cause conflicts and errors. You can update your drivers manually or use a driver updater tool.
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4.Run a memory test.
A memory test can help identify any memory errors that may be causing the BSOD. You can run a memory test using the Windows Memory Diagnostic tool or other software of your choice.
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5.Check your power supply.
If all of the other steps have not resolved the issue, it's possible that the power supply is faulty. You can test your power supply using a power supply teste.
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If you've tried all of these steps and the problem persists, it might be wise to consult a qualified technician for a more in-depth diagnosis and potential repairs.