Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.
I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the audio driver, moreover, kindly follow the steps below for us to sort out the issue:
-Press the Windows key + X
-Go to Device Manager
-Expand the Sound, video and game controller
-Look for Realtek (R) Audio or High Definition audio
-Right-click and click "Update Driver"
-Look for "Browse my computer for driver"
-Click "Let me pick drivers available drivers on my computer"
-Choose an old driver or another name of the driver then select it and hit next until it installs.
Note: If the issue persists, please download and install an audio driver from your manufacturer's website.
Let me know how it goes and I hope that helps.
Bernard