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Laptop display has a series of vertical lines

Anonymous
2023-08-10T12:05:56+00:00

I have a Lenovo laptop which was upgraded from Windows 10 to 11. After the last update, I see a series of vertical lines on the display. I have updated the drivers for VGA again. But still they are not going away. How do I know if the drivers are bad or the hardware?. How to fix it?

Windows for home | Windows 11 | Windows update

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  1. David-M 110.2K Reputation points Independent Advisor
    2023-08-10T12:45:08+00:00

    Hi. I'm David, and I'm happy to help you.

    Start your laptop in the BIOS and see if the same vertical lines are visible on the screen.

    The procedure is different on each computer. Consult your computer manual if necessary. Manufacturers usually make the manual available in the support area of their websites.

    If the lines are visible when starting your laptop in the BIOS, then the problem is hardware.

    If the lines are not visible in the BIOS, it may be a driver problem.

    Where did you download the latest graphics driver from?

    What is the model of your Lenovo laptop?

    If you prefer, you can send a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Feel free to ask back any questions.

    3 people found this answer helpful.
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  2. David-M 110.2K Reputation points Independent Advisor
    2023-08-10T13:24:42+00:00

    Glad to help.

    Best regards.

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  3. Anonymous
    2023-08-10T13:14:13+00:00

    Thank you so much.

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  4. David-M 110.2K Reputation points Independent Advisor
    2023-08-10T13:07:44+00:00

    Thank you for the clarification.

    If the lines are visible when starting in the BIOS, it means the problem is hardware related.

    It is unrelated to Windows. So installing the latest driver will not resolve the issue.

    I suggest you consult a technician you trust or the authorized assistance from the laptop manufacturer.

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  5. Anonymous
    2023-08-10T13:00:33+00:00

    Hi. I'm David, and I'm happy to help you.

    Start your laptop in the BIOS and see if the same vertical lines are visible on the screen.
    The procedure is different on each computer. Consult your computer manual if necessary. Manufacturers usually make the manual available in the support area of their websites.

    If the lines are visible when starting your laptop in the BIOS, then the problem is hardware.

    If the lines are not visible in the BIOS, it may be a driver problem.

    Where did you download the latest graphics driver from?

    What is the model of your Lenovo laptop?
    If you prefer, you can send a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.
      Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Feel free to ask back any questions.

    Thanks for the answer. I see the lines even when in BIOS. Please see the info from display and let me know which one you particularly need.

    Conflict/Sharing

    Memory Address 0x63100000-0x631FFFFF Intel(R) PCI Express Root Port #7 - 34BE

    Memory Address 0x63100000-0x631FFFFF BayHubTech Integrated MMC/SD controller

    IRQ 57 Microsoft ACPI-Compliant System

    IRQ 57 Wacom Device

    Memory Address 0x63000000-0x63003FFF Standard NVM Express Controller

    Memory Address 0x63000000-0x63003FFF Intel(R) PCI Express Root Port #9 - 34B0

    IRQ 16 Intel(R) Integrated Sensor Solution

    IRQ 16 Intel(R) Dynamic Tuning Processor Participant

    IRQ 16 Intel(R) Serial IO I2C Host Controller - 34E8

    Memory Address 0x50000000-0x5FFFFFFF NVIDIA GeForce MX330

    Memory Address 0x50000000-0x5FFFFFFF Intel(R) PCI Express Root Port #1 - 34B8

    Memory Address 0x62000000-0x62FFFFFF NVIDIA GeForce MX330

    Memory Address 0x62000000-0x62FFFFFF Intel(R) PCI Express Root Port #1 - 34B8

    IRQ 117 Microsoft ACPI-Compliant System

    IRQ 117 I2C HID Device

    Component Display:

    Name NVIDIA GeForce MX330

    PNP Device ID PCI\VEN_10DE&DEV_1D16&SUBSYS_380117AA&REV_A1\4&1B808502&0&00E0

    Adapter Type GeForce MX330, NVIDIA compatible

    Adapter Description NVIDIA GeForce MX330

    Adapter RAM (2,147,483,648) bytes

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_5743138e37c7bedc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_5743138e37c7bedc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_5743138e37c7bedc\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_5743138e37c7bedc\nvldumdx.dll

    Driver Version 27.21.14.5749

    INF File oem17.inf (Section109 section)

    Color Planes Not Available

    Color Table Entries Not Available

    Resolution Not Available

    Bits/Pixel Not Available

    Memory Address 0x62000000-0x62FFFFFF

    Memory Address 0x50000000-0x5FFFFFFF

    Memory Address 0x60000000-0x61FFFFFF

    IRQ Channel IRQ 4294967281

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLT.INF_AMD64_5743138E37C7BEDC\NVLDDMKM.SYS (27.21.14.5749, 31.54 MB (33,069,976 bytes), 8/9/2023 11:57 PM)

    Name DisplayLink USB Device

    PNP Device ID USB\VID_17E9&PID_4323&MI_00\7&35F2AF89&0&0000

    Adapter Type Not Available, DisplayLink compatible

    Adapter Description DisplayLink USB Device

    Adapter RAM Not Available

    Installed Drivers Not Available

    Driver Version 10.1.2875.0

    INF File oem62.inf (dlidusb3_Install.NT section)

    Color Planes Not Available

    Color Table Entries Not Available

    Resolution Not Available

    Bits/Pixel Not Available

    Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.22621.2070, 344.00 KB (352,256 bytes), 8/9/2023 7:39 AM)

    Name Intel(R) Iris(R) Plus Graphics

    PNP Device ID PCI\VEN_8086&DEV_8A52&SUBSYS_380D17AA&REV_07\3&11583659&1&10

    Adapter Type Intel(R) Iris(R) Graphics Family, Intel Corporation compatible

    Adapter Description Intel(R) Iris(R) Plus Graphics

    Adapter RAM 1.00 GB (1,073,741,824 bytes)

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6f319fe48b66b13c\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6f319fe48b66b13c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6f319fe48b66b13c\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6f319fe48b66b13c\igd12umd64.dll

    Driver Version 27.20.100.9510

    INF File oem43.inf (iICLD_w10_DS_N section)

    Color Planes Not Available

    Color Table Entries 4294967296

    Resolution 3840 x 2160 x 60 hertz

    Bits/Pixel 32

    Memory Address 0x0000-0xFFFFFF

    Memory Address 0x0000-0xFFFFFFF

    I/O Port 0x00003000-0x0000303F

    IRQ Channel IRQ 4294967280

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_6F319FE48B66B13C\IGDKMDN64.SYS (27.20.100.9510, 27.00 MB (28,316,704 bytes), 7/2/2023 11:26 AM)

    Name DisplayLink USB Device

    PNP Device ID USB\VID_17E9&PID_4323&MI_01\7&35F2AF89&0&0001

    Adapter Type Not Available, DisplayLink compatible

    Adapter Description DisplayLink USB Device

    Adapter RAM Not Available

    Installed Drivers Not Available

    Driver Version 10.1.2875.0

    INF File oem62.inf (dlidusb3_Install.NT section)

    Color Planes Not Available

    Color Table Entries Not Available

    Resolution Not Available

    Bits/Pixel Not Available

    Driver C:\WINDOWS\SYSTEM32\DRIVERS\WUDFRD.SYS (10.0.22621.2070, 344.00 KB (352,256 bytes), 8/9/2023 7:39 AM)

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