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Repeated BSOD issue long-term, please help!

Anonymous
2023-07-23T21:05:33+00:00

Hello,
I have a recently-built PC running Windows 11 - specs are as follows:

MSI MAG B650 Tomahawk Wifi Motherboard

AMD Ryzen 5 7600X CPU

MSI Coreliquid 240K V2 CPU Cooler

64 Gb RAM - 2x "Crucial 32GB memory kit) - identical kits installed.

Corsair 850HX PSU

2x Western Digital Black SN770 NvME disks as Storage.

When I first assembled the PC, it also had a dedicated GPU - 3060Ti from MSI, for which drivers had been installed promptly and correctly. This GPU is now no longer in use for the computer once I started having troubles. Nvidia Drivers were removed/restored

Having built this machine in May, it operated (for the large part) for the first month without any problems. After approx. a few weeks of use I started to get freezes, hangs and BSODs (Page Fault in Nonpaged Area, NTOSkrnl.exe, and many more) when gaming (VR Games like HL Alyx, and even normal PC games like RDR2, GTA5, even something simple like stock Minecraft Java). I began to troubleshoot.

Troubleshooting steps taken:

  • Updated drivers for every driver I could find.
  • Believing it to be a Bad RAM issue, I replaced RAM... Twice.
  • Clean OS Reinstallation
  • When that didn't work, believing it could be the NVMe SSDs I replaced those too.
  • Tried Driver Verifier, DISM commands, SFC, Windows Memory Mgmt Tool and OCCT. DISM and SFC said there was nothing to be fixed, and Memory Tool and OCCT were similarly unhelpful.
  • Replaced Motherboard, same effect.
  • Replaced CPU
  • Replaced PSU (formerly was Gigabyte 750M, now is Corsair)

That brings us to today. Around Step 4, it got even worse - I can't even "Windows Menu -> Power -> Restart" anymore, it just shows "Restarting" and crashes a few seconds later with "Page Fault in NonPaged Area". I haven't even bothered trying to game as the GPU is now not with me for unrelated reasons, and the iGPU in the CPU probably couldn't handle something like VR gaming or GTA5 alone. It can shut down fine, but if it can't even restart I doubt it'd handle gaming properly.

N.B. When these issues occur there's usually nothing remotely around that time in Event Viewer, it's all just "Info" and "Warnings".

Any help you can provide will be greatly appreciated! I'm thinking it could be an OS issue as I've effectively "Ship of Theseus"-ed my PC and the issue still stands.

Thank you so much in advance! It has been almost 3 months of this and it's driving me crazy dealing with this.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-08-07T16:33:19+00:00

    Hi,

    My apologies for the delay in response - unfortunately this has not worked. The tech mentioned that there is no visible hardware damage anywhere, but I'm still getting the BSOD issue. I have done everything you recommended, including updating wifi driver from manufacturer website, and still no luck unfortunately. Is there anything else that can be done please?

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  2. Lester Bernard Reyes 80,290 Reputation points Independent Advisor
    2023-07-23T22:02:19+00:00

    Hi, thanks for patiently waiting, as per checking and analyzing the DMP files you have, there are errors with mtkbtfilterx.sys, this is your MediaTek Wi-Fi driver which is causing the issue, and for us to sort out the issue, kindly follow the steps below:

    Method 1. Roll back Wi-Fi driver.

    -Press the Windows key + X

    -Go to Device Manager

    -Expand the Network Adapters

    -Look for the MediaTek Wi-Fi driver

    -Right-click and click "Update Driver"

    -Look for "Browse my computer for driver"

    -Click "Let me pick drivers available drivers on my computer"

    -Choose an old driver or other names of the driver then select it and hit next until it installs.

    Note: If the issue persists, please download and install a Wi-Fi driver from your manufacturer's website and or update the BIOS with the help of the PC manufacturer, and since you have done a clean installation, this might be a board or a Network interface card issue, since you have done replacements for your hardware and if the issue persists after doing the steps, I suggest contacting a local technician to physically check the device for any hardware-related issues to point out as well what is causing the issue but all logs are pointing out Network card.

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  3. Anonymous
    2023-07-23T21:55:46+00:00

    Hi Bernard,
    Here's the Dump Files for today - I couldn't find any from an earlier date sadly.

    Dumps 23-7.zip

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  4. Lester Bernard Reyes 80,290 Reputation points Independent Advisor
    2023-07-23T21:36:38+00:00

    Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open file explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file

    Then provide the shareable link by following the steps from this link:

    https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

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