How do you delete Spyware.HPTouchpointAnalytics from files that were already installed in Apps before you purchased the PC?

I accidently came across this thread as I have the same issue with TouchPoint analytics on HP laptop.

Unfortunately, your solution cannot work, as this is assuming that touchpoint is installed as a program. It is not. It is installed as a Service in the Windows\System32\DriverStore\FileRepository folder. Even using the built in Admin account you cannot delete from the Windows\System32\DriverStore\FileRepository folder. HP does not mention this on their website (when I last looked) that they do this.

You can do the following:

1. Disable the Service using services.msc and look for the reference to TouchPointAnalytics in the description. You will need to Stop the service and then change the 'Start Up' type to 'Disabled'. Note: as a service this will automatically reactivate after a period of time (days or weeks) without your knowledge.
2. After doing 1. Remove the service via the Registry, it will be located in (Just delete the whole TouchPointAnalytics key, backup the registry first): Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\

Warning: if you haven't used the registry before, probably best avoid doing this and stick with 1.

3. Advanced...If you have dual boot Linux partition or access to Linux Live Boot disk, you can delete the software package from the Windows\System32\DriverStore\FileRepository folder using Linux.

You should be aware that HP reactivates or reinstalls the analytics software by installing a SoftwareComponent Update (there is no other information provided by them) through Windows Update. So it quietly reactivates without your knowledge. Which I feel is wrong. I personally remove it via the registry and only apply updates to my system when I am present (i.e. not in the background) and check via services.msc to ensure it has not be reinstalled.

The software does not do anything apart from sending data (may or may not include personal information) about your PC to HP, it can affect the Support Assistant, but I can live with that because the Support Assistant isn't very good or helpful (my view).

TouchpointAnalytics (in my own opinion), behaves like Spyware and the fact you cannot remove it (rootkit) without wiping you system, is a bit of a scandal.

Hello renUP

Im Juliet and Im happy to help you :)

Spyware.HPTouchpointAnalytics is a pre-installed program that comes with some HP computers. It is not recommended to delete it as it may cause issues with your system.

However, if you still want to remove it, you can follow these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type "appwiz.cpl" and hit Enter to open the Programs and Features window.
3. Look for "HP Touchpoint Analytics Client" in the list of installed programs.
4. Select it and click on the Uninstall button.
5. Follow the on-screen instructions to complete the uninstallation process.

Note: Removing this program may cause some HP features, such as HP Support Assistant, to stop working properly. It is recommended to create a system restore point before making any changes to your system.

I hope this helps! Let me know what happens :)

See question above

If you need to delete a windows service from the command line it is a two step process if the service is currently started.  If you don’t know the service name that you wish to delete you can find it out by typing the following command in a command prompt:

sc query | find "SERVICE_NAME"

sc stop [Service name]

where [Service name] has been obtained from the the query above

sc delete [service name]

where [Service name] has been obtained from the the query above

Please note that many windows services can’t be deleted using the above commands.  This is only applicable to third party applications.