Hi, and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.
I understand the issue you have, there is nothing to worry I am here to help, seems that there is an issue with the account, did you purchase the game or are you subscribed to the game pass? can you check both as well? In addition, this issue happens due to a miscalibration of the Microsoft Store and Xbox app while waiting for your response, kindly follow the steps below:
Method 1. Repair Windows Store, Xbox app, and built-in apps:
On Powershell(admin), copy and paste the command below:
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Then hit Enter, once the process is done, restart the PC and check.
Method 2. Repair Windows Store and update components
Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))
Copy each line of command to Powershell then press enter (one line at a time)
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
rmdir %systemroot%\SoftwareDistribution /S /Q
rmdir %systemroot%\system32\catroot2 /S /Q
regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
netsh winsock reset
netsh winsock reset proxy
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc
-Once done restart the device and check.
If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.
Kindly follow the steps from this link:
https://answers.microsoft.com/en-us/windows/for...
Let me know how it goes and I hope that helps.
Bernard