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Laptop is running VERY slow, lags always, OVERHEATS 24/7 when developing/gaming, keeps switching from being laggy to normal (mostly laggy)

Anonymous
2023-10-13T00:13:36+00:00

So I bought my laptop 2 years ago. It was a 1500+ dollar laptop brand new with a Nvidia RTX Graphics Card and it is supposed to be very good and was very good until everyday it kept getting slower and slower. Now its gotten to the point where I can barely play games like Roblox without it being laggy and its not fun. Even on minimum graphics on games like Roblox it can not keep up, and it just keeps alternating between extreme lag, little lag and fast. Some days its completely laggy other days its somewhat fast. Also, sometimes I run into an issue where the fan randomly goes to the max speed and it sounds like a jet engine for no reason. This issue sometimes happens when I have no apps at all open, literally just looking at my desktop. Lastly, its always overheating on any single game, or if you open more than 10 tabs it starts to burn your hands. Its gotten to the point where if I touch the speaker area of my laptop it literally burns me, like its really bad. I heard this may be an issue due to accumulated dust in the laptop? I would clean it out myself, but I do not trust myself as this is my only laptop or PC and most likely won't be getting a new one anytime soon. I have also spent days trying to figure out how to fix, I even factory resetted my whole laptop, and STILL it keeps overheating and lagging daily. Another horrible thing is that when it gets very laggy, and I mean like a slideshow presentation, the audio starts glitching horribly and sounds like bits. This happens even with no apps open sometimes, thankfully it rarely occurs. I have been using this computer basically everyday for more than 2-9 hours daily, for work, but mostly for gaming and programming/developing virtual games. I also updated to Windows 11 thinking this would fix it like a year ago, but nope, its as laggy as it was on Windows 10. Basically, my laptop was in peak condition until a year ago, and everything started going downhill. So please, I need help since this is my only laptop and I am not a financially stable condition right now. Below I will attach a picture of the specs. THANK YOU to anyone who helps!

SPECS:

11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz

RAM: 16.0 GB (15.7 GB usable)

Windows 11 Home

OS Build: 22621.2283
2 GRAPHIC CARDS: NVIDIA GeForce RTX 3050 Laptop GPU, Intel (R) UHD Graphics

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-11-29T21:16:25+00:00

    Unfortunately, I have the same issue. I bought my laptop fairly recently for $2000. Big mistake. The laptop overheats when I literally have Word open. It heats up so bad that I can't touch the keyboard anymore. I had it replaced with a new one, but it is still the same. Today when I joined Zoom from the browser, it lagged so badly one would think it a relic PC not a new one with the highest qualifications. It's funny because I had a relic HP laptop before this and it never once heated like this brand-new laptop. I don't think Microsoft care about making their laptops better, as this has been an issue for most of their laptop products and they never did anything about it. They rely on people buying it for the brand name, which is a trap I fell for, unfortunately. I am extremely disappointed in this laptop and will probably switch to a cheaper HP or invest in a MacBook.

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  2. Anonymous
    2023-10-13T07:57:12+00:00

    Hello, alex delatorre

    Welcome to Microsoft Community.

    There are several possible causes and solutions for this problem:

    • Check the air flow and heat transfer of your laptop. As you mentioned, dust accumulation can block the intake vents or exhaust ports, or clog up the fan, which reduces the cooling efficiency of your laptop. You can use a can of compressed air to blow out the dust from the vents and the fan, or ask a professional to do it for you if you don’t feel confident. You can also use a soft brush or a cotton swab to gently clean the dust from the surface of your laptop.
    • Check the thermal paste or pad that connects the CPU or GPU with the heat sink. Over time, this material can degrade and lose its heat-conducting ability, which leads to overheating of the CPU or GPU. You can replace the thermal paste or pad yourself if you have the right tools and skills, or you can take your laptop to a repair shop and let them do it for you. This can make a significant difference in lowering the temperature of your laptop.
    • Check your power settings and device drivers. Sometimes, your laptop may be running on high-performance mode, which consumes more power and generates more heat. You can switch to a balanced or power-saving mode, which will reduce the CPU or GPU usage and lower the temperature. You can also update your device drivers, especially the ones for your graphics cards, to make sure they are compatible with Windows 11 and optimized for performance.
    • Limit your background tasks and FPS (frames per second) when gaming or developing. Sometimes, your laptop may be running too many programs or processes in the background, which can slow down your system and increase the heat. You can use Task Manager to end any unnecessary tasks that are using a lot of resources. You can also limit your FPS in games to match your monitor’s refresh rate, which will prevent your graphics card from working harder than it needs to.
    • Use a laptop cooling pad or a fan when using your laptop for long periods of time. A cooling pad or a fan can provide extra airflow and ventilation for your laptop, which can help dissipate the heat and keep it cool. You should also avoid placing your laptop on soft surfaces like pillows or blankets, which can block the vents and trap the heat. Instead, use a hard and flat surface like a table or a desk.

    If these steps don’t help, it might be worth taking your laptop to a professional for a thorough check-up.

    Let me know if you have any other questions.

    Best regards

    Yuhao Li

    Microsoft Community Technical Support

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