I have multiple HID-compliant mouse drivers showing in my Device Manager. This causes mouse issues. How do I stop them from reappearing?

Hi Scott Phillips2，

Welcome to Microsoft Community.

If you have multiple HID-compliant mouse drivers showing up in Device Manager and causing issues, here are some steps you can try to resolve the problem:

1. Uninstall Other Pointing Devices: If you have other pointing devices connected to your computer, such as a graphics tablet, unplug them and see if the issue persists. Sometimes, other devices might be recognized as mice and can cause conflicts.
2. Update Mouse Drivers:
   • Visit the official website of your mouse manufacturer and download the latest drivers, if available.
   • Install the drivers following the manufacturer's instructions.
   • Restart your computer.
3. Disable Instead of Uninstalling:
   • Instead of uninstalling the HID-compliant mouse drivers, consider disabling one of them to see if that resolves the problem.
   • To do this, right-click on the driver in Device Manager and select "Disable device."
4. Check for Hardware Issues:
   • Test your mouse on another computer to see if the problem persists. If it does, the issue might be with the mouse itself.
   • Alternatively, try using a different mouse on your computer. If the problem is resolved, your original mouse might be faulty.
5. Consider Different Mouse Connection Methods:
   • USB: Plug your mouse into a different USB port to see if the issue persists. Certain USB ports might cause conflicts or malfunctions.
   • Dongle: If your mouse connects using a dongle, ensure it's correctly inserted and not damaged. Consider trying another dongle if available.
   • Bluetooth: If your mouse is Bluetooth-connected, ensure your computer's Bluetooth is working properly and the mouse has been paired correctly. You might try unpairing and then re-pairing the mouse.
6. Prevent Windows from Automatically Installing Drivers:
   • Open the Control Panel.
   • Navigate to "System and Security" -> "System."
   • Click on "Advanced system settings" on the left sidebar.
   • Under the "Hardware" tab, click on "Device Installation Settings."
   • Choose "No (your device might not work as expected)" to prevent Windows from automatically downloading and installing device drivers.
   • Click "Save Changes."
   • Now, uninstall the problematic drivers from the Device Manager and restart your computer. Windows should not automatically reinstall them.

Also, if possible, could you test other mice to see if they have the same problem on this computer? This can help confirm whether the problem is with the mouse hardware driver or system settings.

Thank you for your patience and understanding! If you have any questions, feel free to leave us a message.

Sincerely

Manson | Microsoft Support Specialist

I have this same problem, but the "mouse" in question is the installed touchpad on the laptop itself. I don't have an external mouse plugged in nor do I have any other devices plugged in or bluetoothed. The fact that my laptop is touchscreen has been a godsend, but its getting annoying with how frequent its become and how incereasingly difficult it is to fix it. Now, even after a reset where I kept my files but deleted everything else, its still persisting. Directly after the reset, the touchpad worked, but now it keeps reinstalling both drivers everytime I restart or boot up my laptop.

Having both drivers results in the touchpad not working. I have tried to delete one and reset, but the other driver is always reinstalled. I find that disabling them does not do anything. I have been fully uninstalling both drivers, which used to work, but they keep on coming back upon every boot up. I would also uninstall the latest feature quality updates which used to work, but not anymore. I do not know why nor how to stop them from doing this.

My laptop is fully updated, there are no optional updates. One odd thing to note is that the touchpad does work during the advanced startup. Thats the only place it functions, so I know the touchpad itself is not broken and is more likely a problem of those double drivers.

I have had this problem for a couple of months now. It happens with 2 mice that I have. The same mice work on my other computers. I have the 2 drivers showing up.

I'm having the same issue. I have tried all of the above suggestions, but I still get the same "HID-compliant mouse" popping up. I only have 1 mouse and it works fine on other devices. Even when I unplug the mouse, there's 2 devices showing up. I have a triple-click issue that goes away when I delete the extra devices, but they automatically reappear seconds after deletion. Even after setting the drivers to not automatically download, they download themselves.

I had an equal issue. I gave all of the hints above a try. None of them helped seing the mouse pointer again.

• I tested four different mice, from different vendors (a cable bound logitec and wireless dell, logi, hp). All of them work just fine on the other computer.
• I uninstalled the driver but when I plug in the mouse again the open Device Manager shows two drivers.
• I deactivated one of the drivers, plugged out and in the mouse
• I deactivated both drivers, when I drag out the mouse, one of the drivers vanish in the Device Manager and reappears after plugged in
• I rebooted Windows several times in different driver-activation-states

However, after installing the latest update 1/2024 the mouse worked again