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How to fix my Asus Laptop keyboard?

Anonymous
2023-10-04T03:13:07+00:00

My asus laptop keyboard is not working properly. Both my number 8 key (the other is on my number pad ) is not working. The Number lock key sometimes turns on the caps lock key . The 9 key , if the Number lock is off, will produce the Letter E or , if it’s on, will produce 9E. Other keys are also not working. I have tried uninstalling the keyboard driver. My laptop does not have the option to troubleshoot the keyboard . I have also tried going on to the asus driver installation website and they also do not have a keyboard driver. My laptop is updated and not sure what else to do . Hoping someone could help thank you

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-10-08T15:34:29+00:00

    I have tried another keyboard and works fine. The built in keyboard is still not working even after I followed your steps. Would you have any other recommendations

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  2. Anonymous
    2023-10-04T08:43:56+00:00

    Hi Eric,

    Thank you for the reply.

    I see. Have you tested another keyboard if that works fine? Please once again follow the steps given below:

    1. Click on Windows button and type Time & Language.
    2. Go to Language & region.
    3. Click on the … dots for the language showing under the Preferred language and choose Language options.
    4. Scroll down to Keyboards and choose Add a keyboard.
    5. Choose United States-International.
    6. Once the new keyboard is added, please remove the old keyboard (or all of the keyboards for test purposes, only keep the one we just installed).
    7. Restart your computer and check how it goes.

    Please check the screenshot attached.

    Thank you.

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  3. Anonymous
    2023-10-04T04:05:35+00:00

    Hello Eric! My name is Abdullah, and I will assist you today.

    I am sorry to know that you are experiencing this issue. How long has it been that you are facing this issue? Did you make any changes to your computer prior to this issue? Please check if this behavior is either happening with an external keyboard. In the meantime, please follow the below steps:

    1. Click on Windows button and type Check for updates.
    2. In the Window update window, please go to Advanced options.
    3. Go to Optional updates under Advanced options and install all of the drivers.
    4. Restart your computer and check how it goes.

    Also, please follow the steps below:

    1. Click on Windows button and type Time & Language.
    2. Go to Language & region.
    3. Make sure you have the right language installed.
    4. Click on the … dots for the language showing under the Preferred language and choose Language options.
    5. Scroll down to Keyboards and make sure your keyboard layout is US (QWERTY) or whichever you prefer.

    Thank you.

    Best,

    Abdullah

    2 people found this answer helpful.
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  4. Anonymous
    2023-10-04T04:32:26+00:00

    It’s been like that for a day. I have tried your advice and it did not work. Is there anything else I can try?

    1 person found this answer helpful.
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