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Canon LBP6020B (F158200) works great under Windows 10 Home, but does not work under Windows 10 Pro

Anonymous
2023-10-19T09:56:35+00:00

My printer Canon LBP6020B (F158200) works great under Windows 10 Home, but does not work under Windows 10 Pro.

Windows for home | Windows 10 | Devices and drivers

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  1. DaveM121 869.7K Reputation points Independent Advisor
    2023-10-19T10:29:26+00:00

    Hi, I am Dave, I will help you with this.

    There should be no reason why the printer would work in the Home version and not in the Pro version, the best first option is to completely uninstall that printer, restart the PC, then go to the support page for the printer on the Canon website, and from there, download and re-install the version of printer drivers, firmware and associated software they provide for your printer.

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  2. DaveM121 869.7K Reputation points Independent Advisor
    2023-10-19T16:44:40+00:00

    I searched on the Canon website, that indicate that 'Communication error' indicates there is a problem with the port setting on the printer.

    Close all open applications

    Open the old Control Panel (click the Start Button, then just type Control and press Enter)

    At the top right of Control Panel, set View to icons

    Select Devices and Printers

    Right click your printer and choose 'Printer Properties'

    On the resulting dialog, choose the Ports tab

    Please provide a screenshot of that dialog.

    3 people found this answer helpful.
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  3. Anonymous
    2023-10-19T16:37:18+00:00

    =missing all updates=

    Because my computer have only one socket for SSD M2.

    Since April, I have used SSD with Windows pro :)

    And the SSD with Windows Home lay in the table box.

    2 people found this answer helpful.
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  4. Anonymous
    2023-10-19T15:21:31+00:00

    Please:

    Image

    I have HP Pavilion Gaming 17-cd0063ur in both cases...

    Windows Home was received when buying a laptop, and Windows Pro was received and activated from the microsoft.com

    2 people found this answer helpful.
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  5. Anonymous
    2023-10-19T12:53:48+00:00

    The printer seems to be installed normally, it is visible in the system. There is a reaction of the system to connecting and disabling a USB cable.

    But any attempt to print something leads to one result - "Communication error".

    2 people found this answer helpful.
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