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App, Account and Service Issues after Booting Different Windows Computer with my Motherboard

Anonymous
2023-10-21T02:19:44+00:00

So, this is a bit of a tangle. I am having persistent User, App and Service issues after I tried to rescue files from a dead Windows 11 laptop - I removed the hard drive from that laptop, and plugged it into my motherboard. I expected it to boot my normal drive (which is Windows 10) but to my surprise, it booted the Windows 11 drive. I then tried to copy over the files I wanted to save to the SSD drives I have, powered down the mobo, removed the laptop's drive, and rebooted my desktop. Both computers are in my Microsoft Account as my devices.
Unfortunately, clearly something went wrong in this process (or it was foolish to begin with.) I got a disk error at the bios screen, but it successfully resolved it and loaded Windows 10. I am now having persistent issues with accounts, services and applications. I think loading Windows 11 must have screwed something up, but have no idea what the core of the problems are or how to resolve them.

Issues encountered so far:

-Apps downloaded from the Windows Store can't run at all. Firefox and MusicBee both show the same error: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." The header of this error is the file path of the program in the WindowsApps folder.
-Folders such as WindowsApps not recognize my account as an administrator. They show "the owner of this folder cannot be displayed." If I change them to my specific account, as opposed to the administrators group, then I have read/write access to the folders, but no luck with running the apps.

-One drive will not sign in - I consistently get a "There was a problem signing you in. Please try again in a few minutes" error.

-Before I rest my PC, it ran extremely slowly, often showing the loading circle next to the mouse. This was resolved by resetting it.

-BITS service was disabled (encountered during troubleshooting)

-small things: The files either did not transfer or are completely invisible. And I can pin nothing to the task bar.

Things I have tried:
-repairing and reinstalling the apps. No changes.

-Restarting the PC. Signing out of my microsoft account and signing back in.

-checking for Windows updates, None found

-resetting my PC, keeping my user data. No effect.

-ensuring that my account has read/write/full access to hidden folders

-The Windows Store Troubleshooter detected the following: "problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException"

I have gone into the BITS troubleshooter via the control panel and set it to run. This has not resolved the errors.

-Running "dism /Online /Cleanup-Image /RestoreHealth" In administrator Command Prompt returned no errors. When I ran "sfc/scannow" I DID get the following:
Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

I then restarted my computer. No luck.

I can sign into my Microsoft Account, and everything I can see there looks normal. Computer info:

Processor Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB
Device ID 41884068-24CC-41EA-89EE-D15CD135305D
System type 64-bit operating system, x64-based processor
Edition Windows 10 Home
Version 22H2
Installed on ‎10/‎19/‎2023
OS build 19045.3570
Experience Windows Feature Experience Pack 1000.19052.1000.0

If anyone has any advice I would be so appreciative!

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-23T01:12:13+00:00

    Hi K_47,

    You're very welcome! I'm glad to hear that creating a new profile resolved your issues. Corrupt user profiles can indeed cause various problems, so it was a good call to create a new one.

    If you have any more questions or run into any other issues in the future, feel free to reach out. I'm here to help. Enjoy your trouble-free Windows 10 experience with your new profile!

    We appreciate your feedback, please click Yes or No to help us improve the support experience.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2023-10-22T16:32:16+00:00

    Hahn,

    Thank you so much for your reply! I tried several of the above, but although I could change permissions of individual folders, trying to open the programs would give the same errors. I reached out to Microsoft agent support, and we determined that my Windows 10 profile was corrupt. So, I have created a new profile and am migrating my files to it.

    None of the issues are appearing on the new profile, so I'm pretty sure this one is solved. Thank you so much for all the details and help!

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  3. Anonymous
    2023-10-22T05:35:28+00:00

    It seems like you've encountered several issues after trying to boot a Windows 11 drive on your Windows 10 system. This kind of mix-and-match approach can indeed lead to various problems. Let's try to address the issues one by one:

    1. Apps from Windows Store: The error message you're encountering suggests a permissions issue. Try running the Windows Store Apps Troubleshooter:
      • Type "Troubleshoot" in the Windows search bar and select "Troubleshoot settings."
      • Under "Find and fix other problems," run the "Windows Store Apps" troubleshooter.
      • Follow the on-screen instructions to resolve any issues it finds.
    2. Ownership and Permissions: It seems like some folders do not recognize your account as an administrator. Follow these steps to adjust folder permissions:
      • Right-click the folder, select "Properties."
      • Go to the "Security" tab, click "Advanced."
      • Click "Change" next to "Owner," then type your user account and click "Check Names" to verify your account.
      • Click "OK," and then make sure you have "Full Control" under "Permissions."
    3. OneDrive Sign-In Issue: This might be a network or synchronization issue. Try the following:
      • Ensure your internet connection is stable.
      • Sign out of OneDrive completely, then sign back in.
      • If the issue persists, you can try unlinking your Microsoft Account from OneDrive and then re-linking it.
    4. System Slowness: If your system is running slowly, make sure you have enough free disk space and that your system is not overheating. Additionally, check for any background processes consuming too many system resources in the Task Manager.
    5. BITS Service: You mentioned that the BITS service was disabled. This service is essential for Windows Updates and other background tasks. Ensure it's set to start automatically:
      • Press Win + R, type "services.msc," and press Enter.
      • Locate "Background Intelligent Transfer Service," right-click it, select "Properties."
      • Set "Startup type" to "Automatic" and start the service if it's not running.
    6. Invisible Files: If files did not transfer or are invisible, you might want to look for them in the Users folder of the Windows 11 drive.
    7. Pinning to Taskbar: To pin apps to the taskbar, you can usually do this by right-clicking on the app and selecting "Pin to taskbar." If this doesn't work, you can try opening the app and then right-clicking on its icon in the taskbar to pin it.
    8. SFC and DISM: You've already run System File Checker (SFC) and Deployment Image Service Management Tool (DISM), which is a good practice. If they didn't resolve your issues, it's likely that your problems are stemming from the system configuration changes when you booted from the Windows 11 drive.

    If the issues persist after trying these steps, you may want to consider a clean installation of Windows 10. Make sure to back up your important files and create a bootable USB drive with the Windows 10 installation media to perform the clean installation. This should resolve any lingering issues introduced by booting from the Windows 11 drive. How to: Perform a Custom Installation of Windows 11 and Windows 10 - Microsoft Community

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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