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Battery is at 100% but indicator light is blinking orange

Anonymous
2023-10-10T08:34:10+00:00

Hi there, hello!

I have the following problem: My Laptop tells me the battery is fully charged (100%) and it also recognizes that the charger is plugged in, but the indicator light is blinking orange, as if the battery was very low. The laptop is plugged in the whole time. As soon as I unplug the charger, the laptop immediately shuts down, like it does when it's at 0%. I can't turn on the laptop, unless it is plugged in.

Here's what I have tried so far:

  • update Microsoft ACPI-Compliant Control Method Battery (by uninstalling it and restarting my device)
  • trying to do a BIOS reset (by turning the device off, unplugging it, holding the power button for 40 seconds, but nothing happened)

Also, weird things happen to the indicator light when I do the following:

If the laptop is turned off and the charger is not plugged in, as soon as I plug it in, the light first appaers orange for a second, then white for a few seconds (indicating it's fully charged), then goes back to blinking orange.

I should also note that I do not believe the issue comes from the charger. I am using the original charger that came with the laptop, it does not appear to be damaged and the computer notices that the charger is plugged in.

I have had my ASUS laptop for close to 3 years now, but I haven't had any battery issues so far, so I'm not sure if it's the battery or the software that is causing the issue.

Thanks in advance!

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-10-10T11:24:57+00:00

    Hi Jan, Thank you for sharing your battery report with me.

    Your battery is not functioning properly and might need to be replaced. I’m sorry for the inconvenience this may cause you. Based on the values you provided, your battery has lost about 73% of its original capacity, which is a significant decline.

    ASUS suggests a typical life of 300-500 cycles, with a capacity drop to 80% after about a year. Despite being under 3 years old, if your laptop is consistently plugged in, it might have led to higher voltage and temperature exposure, accelerating the battery degradation.

    If you decide to buy a new battery, please make sure that it is compatible with your laptop model and that it has a good warranty.

    ASUS recommends using their Battery Health Charging software to set a maximum charge level of 80% or 60% to reduce stress on the battery. Adjusting power settings and minimizing unnecessary usage can further help.

    I hope this helps you solve your problem.

    John J.D.

    Independent Advisor

    20+ people found this answer helpful.
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  2. Anonymous
    2023-10-10T09:46:33+00:00

    Hi Jan, I am John J.D., a fellow Microsoft user like you.

    I see that you have already tried some of the suggested steps. I appreciate your efforts.

    It seems that your battery is not functioning properly and might need to be replaced. You can check the battery health status by following these steps:

    To further investigate, let's check the battery health by generating a battery report:

    > Press Windows + R keys to open the Run dialog box.

    > Type powercfg /batteryreport and press Enter.

    > This will generate a battery report saved as battery-report.html in your user folder.

    > In your C drive, look for the file named battery-report.html and double-click it to open it in your web browser and check the Design Capacity and Full Charge Capacity values under the Installed batteries section.

    > If the Full Charge Capacity is significantly lower than the Design Capacity, it suggests the battery might need replacement due to degradation over time.

    Feel free to share the results.

    John J.D.

    10+ people found this answer helpful.
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  3. Anonymous
    2023-10-10T10:18:05+00:00

    Hi John, thank you for your quick reply!

    DESIGN CAPACITY 42.067 mWh
    FULL CHARGE CAPACITY 11.364 mWh

    Are there other things that might cause the issue other than a defect battery? The device isn't even 3 years old and I didn't use it that heavily. I always made sure to plug it in at 20% and unplug it at 95-100% for a long battery life span. And it worked just fine with a runtime of 3 hours or so, depending what I'm using it for. So I am a bit sceptical that the issue is hardware related.

    Best regards,

    Jan

    5 people found this answer helpful.
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