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SOS!!! Have a huge dpc and sound freezes during launching programs windows 11

Anonymous
2023-10-09T14:47:37+00:00

Hi to everyone, i had a problem with my laptop, detected this after the sound began to buzzle and freeze while executing working programs such as Android Studio and others (sometimes this happens during meetings).

Struggling with this for more than 2 months, if no additional programs run the sound is perfect, and when Windows launching the greeting sound is always freezing too(in that case disabling quick boot helps).

What i have already tried:

  1. updated drivers
  2. rollbacked drivers
  3. updated bios
  4. rollbacked bios
  5. update windows
  6. Restored Windows to factory settings
  7. changing power settings to max productivity
  8. in clean boot the issue is not disappeared
  9. in cmd  

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

DISM /Online /Cleanup-Image /CleanHealth

  1. something else but I do not remember

wdf01000,

nvlddmkm

dxgrln

ACPI

ntoskrkln

some of them always with very high DPC, depending on what program I use and some other conditions that I do not know, sometimes launching the same program shows different drivers with high DPC but in half of the cases it is wdf01000

P.S. u can write your suggestions advice and questions in English or Ukrainian or Russian. Thanks

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for 0:21:00 (h:mm:ss) on all processors.

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name: VIKTOR-LAPTOP

OS version: Windows 11, 10.0, version 2009, build: 22621 (x64)

Hardware: 20TLS3BG01, LENOVO

BIOS: N2VET42W (1.27 )

CPU: GenuineIntel Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz

Logical processors: 12

Processor groups: 1

Processor group size: 12

RAM: 32487 MB total

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed (WMI): 2310 MHz

Reported CPU speed (registry): 2712 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 182839,10

Average measured interrupt to process latency (µs): 16,999999

Highest measured interrupt to DPC latency (µs): 182835,50

Average measured interrupt to DPC latency (µs): 11,000308

_________________________________________________________________________________________________________

REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 36390,907448

Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total ISR routine time (%): 0,021689

Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in ISRs (%) 0,022837

ISR count (execution time <250 µs): 71369

ISR count (execution time 250-500 µs): 0

ISR count (execution time 500-1000 µs): 95

ISR count (execution time 1000-2000 µs): 1

ISR count (execution time 2000-4000 µs): 38

ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 102052,851032

Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Highest reported total DPC routine time (%): 0,018477

Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

Total time spent in DPCs (%) 0,056614

DPC count (execution time <250 µs): 581168

DPC count (execution time 250-500 µs): 0

DPC count (execution time 500-10000 µs): 584

DPC count (execution time 1000-2000 µs): 2

DPC count (execution time 2000-4000 µs): 123

DPC count (execution time >=4000 µs): 86

_________________________________________________________________________________________________________

REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 539

Hard pagefault count of hardest hit process: 201

Number of processes hit: 22

_________________________________________________________________________________________________________

PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s): 50,444744

CPU 0 ISR highest execution time (µs): 36390,907448

CPU 0 ISR total execution time (s): 3,061482

CPU 0 ISR count: 70849

CPU 0 DPC highest execution time (µs): 102052,851032

CPU 0 DPC total execution time (s): 7,376455

CPU 0 DPC count: 517611

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s): 32,300282

CPU 1 ISR highest execution time (µs): 21886,840708

CPU 1 ISR total execution time (s): 0,278418

CPU 1 ISR count: 639

CPU 1 DPC highest execution time (µs): 49506,825959

CPU 1 DPC total execution time (s): 0,443205

CPU 1 DPC count: 5875

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s): 16,583987

CPU 2 ISR highest execution time (µs): 18451,641224

CPU 2 ISR total execution time (s): 0,109555

CPU 2 ISR count: 109

CPU 2 DPC highest execution time (µs): 21873,700221

CPU 2 DPC total execution time (s): 0,115272

CPU 2 DPC count: 6267

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s): 16,989213

CPU 3 ISR highest execution time (µs): 3670,468658

CPU 3 ISR total execution time (s): 0,003888

CPU 3 ISR count: 15

CPU 3 DPC highest execution time (µs): 127,276549

CPU 3 DPC total execution time (s): 0,019085

CPU 3 DPC count: 2680

_________________________________________________________________________________________________________

CPU 4 Interrupt cycle time (s): 16,019904

CPU 4 ISR highest execution time (µs): 0,0

CPU 4 ISR total execution time (s): 0,0

CPU 4 ISR count: 0

CPU 4 DPC highest execution time (µs): 3668,488569

CPU 4 DPC total execution time (s): 0,045217

CPU 4 DPC count: 4825

_________________________________________________________________________________________________________

CPU 5 Interrupt cycle time (s): 16,624777

CPU 5 ISR highest execution time (µs): 0,0

CPU 5 ISR total execution time (s): 0,0

CPU 5 ISR count: 0

CPU 5 DPC highest execution time (µs): 11331,094395

CPU 5 DPC total execution time (s): 0,031013

CPU 5 DPC count: 2587

_________________________________________________________________________________________________________

CPU 6 Interrupt cycle time (s): 14,117979

CPU 6 ISR highest execution time (µs): 0,0

CPU 6 ISR total execution time (s): 0,0

CPU 6 ISR count: 0

CPU 6 DPC highest execution time (µs): 11013,078909

CPU 6 DPC total execution time (s): 0,040209

CPU 6 DPC count: 3412

_________________________________________________________________________________________________________

CPU 7 Interrupt cycle time (s): 14,305222

CPU 7 ISR highest execution time (µs): 0,0

CPU 7 ISR total execution time (s): 0,0

CPU 7 ISR count: 0

CPU 7 DPC highest execution time (µs): 288,482301

CPU 7 DPC total execution time (s): 0,021888

CPU 7 DPC count: 2689

_________________________________________________________________________________________________________

CPU 8 Interrupt cycle time (s): 11,421882

CPU 8 ISR highest execution time (µs): 0,0

CPU 8 ISR total execution time (s): 0,0

CPU 8 ISR count: 0

CPU 8 DPC highest execution time (µs): 7250,685103

CPU 8 DPC total execution time (s): 0,122371

CPU 8 DPC count: 9133

_________________________________________________________________________________________________________

CPU 9 Interrupt cycle time (s): 11,124212

CPU 9 ISR highest execution time (µs): 0,0

CPU 9 ISR total execution time (s): 0,0

CPU 9 ISR count: 0

CPU 9 DPC highest execution time (µs): 3674,196534

CPU 9 DPC total execution time (s): 0,105582

CPU 9 DPC count: 8534

_________________________________________________________________________________________________________

CPU 10 Interrupt cycle time (s): 11,315467

CPU 10 ISR highest execution time (µs): 0,0

CPU 10 ISR total execution time (s): 0,0

CPU 10 ISR count: 0

CPU 10 DPC highest execution time (µs): 7579,325221

CPU 10 DPC total execution time (s): 0,125202

CPU 10 DPC count: 9409

_________________________________________________________________________________________________________

CPU 11 Interrupt cycle time (s): 11,145529

CPU 11 ISR highest execution time (µs): 0,0

CPU 11 ISR total execution time (s): 0,0

CPU 11 ISR count: 0

CPU 11 DPC highest execution time (µs): 487,712021

CPU 11 DPC total execution time (s): 0,115496

CPU 11 DPC count: 8941

_________________________________________________________________________________________________________

Moderator note < added words , rearranged for clarity >

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  2. Anonymous
    2023-10-11T07:21:17+00:00

    Sorry for the late response.

    There are several repeating errors like this:

    "Smart Card Reader 'Microsoft UICC ISO Reader e9fefe2d 0' rejected IOCTL TRANSMIT: Access is denied. If this error persists, your smart card or reader may not be functioning correctly."

    I will recommend that you update the driver for this device or uninstall it and see if stabilizes the system.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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  3. Anonymous
    2023-10-10T15:30:59+00:00

    after one more strugling day and reinstall a lot of drivers
    CONCLUSION

    _________________________________________________________________________________________________________

    Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

    LatencyMon has been analyzing your system for 0:40:04 (h:mm:ss) on all processors.

    _________________________________________________________________________________________________________

    SYSTEM INFORMATION

    _________________________________________________________________________________________________________

    Computer name: VIKTOR-LAPTOP

    OS version: Windows 11, 10.0, version 2009, build: 22621 (x64)

    Hardware: 20TLS3BG01, LENOVO

    BIOS: N2VET45W (1.30 )

    CPU: GenuineIntel Intel(R) Core(TM) i7-10850H CPU @ 2.70GHz

    Logical processors: 12

    Processor groups: 1

    Processor group size: 12

    RAM: 32487 MB total

    _________________________________________________________________________________________________________

    CPU SPEED

    _________________________________________________________________________________________________________

    Reported CPU speed (WMI): 2310 MHz

    Reported CPU speed (registry): 2712 MHz

    Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

    _________________________________________________________________________________________________________

    MEASURED INTERRUPT TO USER PROCESS LATENCIES

    _________________________________________________________________________________________________________

    The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

    Highest measured interrupt to process latency (µs): 182647,30

    Average measured interrupt to process latency (µs): 25,500163

    Highest measured interrupt to DPC latency (µs): 182641,80

    Average measured interrupt to DPC latency (µs): 9,913101

    _________________________________________________________________________________________________________

    REPORTED ISRs

    _________________________________________________________________________________________________________

    Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

    Highest ISR routine execution time (µs): 109504,822271

    Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

    Highest reported total ISR routine time (%): 0,039582

    Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

    Total time spent in ISRs (%) 0,041476

    ISR count (execution time <250 µs): 247353

    ISR count (execution time 250-500 µs): 0

    ISR count (execution time 500-1000 µs): 576

    ISR count (execution time 1000-2000 µs): 35

    ISR count (execution time 2000-4000 µs): 27

    ISR count (execution time >=4000 µs): 0

    _________________________________________________________________________________________________________

    REPORTED DPCs

    _________________________________________________________________________________________________________

    DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

    Highest DPC routine execution time (µs): 124363,747050

    Driver with highest DPC routine execution time: rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.

    Highest reported total DPC routine time (%): 0,053034

    Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation

    Total time spent in DPCs (%) 0,120041

    DPC count (execution time <250 µs): 1439211

    DPC count (execution time 250-500 µs): 0

    DPC count (execution time 500-10000 µs): 5538

    DPC count (execution time 1000-2000 µs): 68

    DPC count (execution time 2000-4000 µs): 242

    DPC count (execution time >=4000 µs): 160

    _________________________________________________________________________________________________________

    REPORTED HARD PAGEFAULTS

    _________________________________________________________________________________________________________

    Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

    NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

    Process with highest pagefault count: studio64.exe

    Total number of hard pagefaults 39348

    Hard pagefault count of hardest hit process: 14639

    Number of processes hit: 102

    _________________________________________________________________________________________________________

    PER CPU DATA

    _________________________________________________________________________________________________________

    CPU 0 Interrupt cycle time (s): 130,017621

    CPU 0 ISR highest execution time (µs): 109504,822271

    CPU 0 ISR total execution time (s): 11,794064

    CPU 0 ISR count: 246737

    CPU 0 DPC highest execution time (µs): 124363,747050

    CPU 0 DPC total execution time (s): 30,702311

    CPU 0 DPC count: 1196306

    _________________________________________________________________________________________________________

    CPU 1 Interrupt cycle time (s): 63,214276

    CPU 1 ISR highest execution time (µs): 25577,557153

    CPU 1 ISR total execution time (s): 0,124609

    CPU 1 ISR count: 1355

    CPU 1 DPC highest execution time (µs): 39009,652286

    CPU 1 DPC total execution time (s): 0,831123

    CPU 1 DPC count: 28457

    _________________________________________________________________________________________________________

    CPU 2 Interrupt cycle time (s): 25,176057

    CPU 2 ISR highest execution time (µs): 18312,755531

    CPU 2 ISR total execution time (s): 0,050471

    CPU 2 ISR count: 39

    CPU 2 DPC highest execution time (µs): 73128,573746

    CPU 2 DPC total execution time (s): 0,399537

    CPU 2 DPC count: 30860

    _________________________________________________________________________________________________________

    CPU 3 Interrupt cycle time (s): 24,554517

    CPU 3 ISR highest execution time (µs): 0,0

    CPU 3 ISR total execution time (s): 0,0

    CPU 3 ISR count: 0

    CPU 3 DPC highest execution time (µs): 10952,943584

    CPU 3 DPC total execution time (s): 0,232225

    CPU 3 DPC count: 19750

    _________________________________________________________________________________________________________

    CPU 4 Interrupt cycle time (s): 22,776998

    CPU 4 ISR highest execution time (µs): 0,0

    CPU 4 ISR total execution time (s): 0,0

    CPU 4 ISR count: 0

    CPU 4 DPC highest execution time (µs): 13479,484882

    CPU 4 DPC total execution time (s): 0,214906

    CPU 4 DPC count: 21693

    _________________________________________________________________________________________________________

    CPU 5 Interrupt cycle time (s): 23,756980

    CPU 5 ISR highest execution time (µs): 0,0

    CPU 5 ISR total execution time (s): 0,0

    CPU 5 ISR count: 0

    CPU 5 DPC highest execution time (µs): 7300,331121

    CPU 5 DPC total execution time (s): 0,194793

    CPU 5 DPC count: 20098

    _________________________________________________________________________________________________________

    CPU 6 Interrupt cycle time (s): 26,277391

    CPU 6 ISR highest execution time (µs): 0,0

    CPU 6 ISR total execution time (s): 0,0

    CPU 6 ISR count: 0

    CPU 6 DPC highest execution time (µs): 7291,061209

    CPU 6 DPC total execution time (s): 0,196869

    CPU 6 DPC count: 18971

    _________________________________________________________________________________________________________

    CPU 7 Interrupt cycle time (s): 22,900101

    CPU 7 ISR highest execution time (µs): 0,0

    CPU 7 ISR total execution time (s): 0,0

    CPU 7 ISR count: 0

    CPU 7 DPC highest execution time (µs): 3666,651180

    CPU 7 DPC total execution time (s): 0,158588

    CPU 7 DPC count: 18489

    _________________________________________________________________________________________________________

    CPU 8 Interrupt cycle time (s): 29,323636

    CPU 8 ISR highest execution time (µs): 0,0

    CPU 8 ISR total execution time (s): 0,0

    CPU 8 ISR count: 0

    CPU 8 DPC highest execution time (µs): 11787,654130

    CPU 8 DPC total execution time (s): 0,384305

    CPU 8 DPC count: 21831

    _________________________________________________________________________________________________________

    CPU 9 Interrupt cycle time (s): 29,486874

    CPU 9 ISR highest execution time (µs): 0,0

    CPU 9 ISR total execution time (s): 0,0

    CPU 9 ISR count: 0

    CPU 9 DPC highest execution time (µs): 36520,466077

    CPU 9 DPC total execution time (s): 0,447329

    CPU 9 DPC count: 21993

    _________________________________________________________________________________________________________

    CPU 10 Interrupt cycle time (s): 30,554497

    CPU 10 ISR highest execution time (µs): 0,0

    CPU 10 ISR total execution time (s): 0,0

    CPU 10 ISR count: 0

    CPU 10 DPC highest execution time (µs): 7411,091445

    CPU 10 DPC total execution time (s): 0,432155

    CPU 10 DPC count: 26344

    _________________________________________________________________________________________________________

    CPU 11 Interrupt cycle time (s): 28,486467

    CPU 11 ISR highest execution time (µs): 0,0

    CPU 11 ISR total execution time (s): 0,0

    CPU 11 ISR count: 0

    CPU 11 DPC highest execution time (µs): 18285,559366

    CPU 11 DPC total execution time (s): 0,447087

    CPU 11 DPC count: 20427

    _________________________________________________________________________________________________________

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  4. Anonymous
    2023-10-09T17:12:28+00:00

    here is a system logs link https://1drv.ms/u/s!AldKuyPcgJdXiy3bqTkI_UyYI8sa  or system logs.evtx
    and from reliability monitor i had a critical crash at browser yesterday and this is only one error in Reliability Monitor from 20.09.2023(if u need it i can share )
    Thanks

    P.S. also found a problem like this with a huge amount of drivers but mostly all i fixed with delete device then update except network drivers and chipset. The issue is playing at 2 more laptops, but not the issue with chipset, here it is:

    Device ACPI\GenuineIntel_-_Intel64_Family_6_Model_165_-_Intel(R)_Core(TM)_i7-10850H_CPU_@_2.70GHz\_1 had a problem starting.

    Driver Name: cpu.inf

    Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}

    Service: intelppm

    Lower Filters: 

    Upper Filters: 

    Problem: 0x0

    Problem Status: 0xC00000E5

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  5. Anonymous
    2023-10-09T16:41:25+00:00

    Hi ВикторЛысак,

    I'm Paul and I'm here to help you with your concern.

    Can you share the System event logs?

    >> Open Event Viewer.

    >> Click Windows Logs.

    >> Right-click System.

    >> click "Save all events as"

    >> Select location, name the file, and click Save.

    >> select "Display Information for these languages ", click English and click OK.

    >> Upload the saved log file to OneDrive and share the link here.

    Also, check the Reliability Monitor.

    > Open the Control Panel in icon view. Click on Security and Maintenance. Expand Maintenance and click on View reliability history.

    > Check for errors for the time and date the issue occurred.

    Thanks.

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