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Why is Pantum printer not scanning but prints normally?

Anonymous
2023-10-28T15:24:54+00:00

I am using a Pantum printer of the M6500 Series (M6502 to be precise). I have the respective driver for it. I've uninstalled and re-downloaded it multiple times with no success. The driver gives you an app based on your printer model. Since mine is the M6502, I put that in and downloaded it. Now in the app, I click scan, but it says "The scanner is not connected. Please check the scanner is powered on, the USB is properly connected and the network connection works well." Yet if I try to print something from a browser, an app, a file, or a single image, it works completely fine. It connects to my PC via USB. The printing works fine but the scanning doesn't work. Please help.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2024-02-09T14:33:09+00:00

    Click the PORT menu from the application then configure it. It will work fine.

    10+ people found this answer helpful.
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  2. Anonymous
    2023-10-28T17:52:03+00:00

    Have you checked with the manufacturer?

    No, I've searched up how to fix it but all I get is the driver installation stuff which I've already done.

    1 person found this answer helpful.
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  3. Neil D 32,835 Reputation points Volunteer Moderator
    2023-10-29T19:59:16+00:00

    I think you need to check with the manufacturer.

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  4. Neil D 32,835 Reputation points Volunteer Moderator
    2023-10-28T15:30:27+00:00

    Have you checked with the manufacturer?

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