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Microsoft ACPI-Compliant Control Method Battery

Anonymous
2023-10-22T15:36:52+00:00

My battery is not charging. I have tried uninstalling the driver and reinstalling by restarting / hardware scan on device manager and tried holding the power button for 60 seconds (hard restart) but non of them are working

im using asus zenbook pro duo UX582LR Windows 11

bios version SMBIOSBIOSVersion UX582LR.305,

ACPI driver version: 10.0.22621.1 ,

driver date: 21-06-2006 ,

driver provider: Microsoft,

sometimes it works fine , sometimes it is having this problem

checked battery and charger both are fine (not damaged)

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-10-22T16:14:41+00:00

    Hi Proactive221, hope you're doing well. I’m Ian, and I’m happy to help you today.

    Your battery may be worn out or damaged. You can check the battery health by running a battery report. To do this, follow these steps:

    1. Press Windows + R key and type CMD then press Enter.
    2. Type powercfg /batteryreport and press Enter.
    3. A report will be generated and saved in your user folder. You can open it with any web browser.
    4. Look for the Design Capacity and Full Charge Capacity values. If the Full Charge Capacity is much lower than the Design Capacity, it means your battery has degraded over time and may need to be replaced.

    It is also possible that this is a connection issue between the laptop and the battery.

    Better to consult a technician or ASUS service center to check the hardware issue that you are encountering.

    This is a user-to-user support forum and I am a fellow user.

    I hope this helps, but please let me know if you need anything else.

    10+ people found this answer helpful.
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  2. Anonymous
    2023-10-22T16:30:22+00:00

    Thanks for the replay. result :

    DESIGN CAPACITY 92,634 mWh
    FULL CHARGE CAPACITY 39,126 mWh
    CYCLE COUNT 494

    5 people found this answer helpful.
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  3. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2023-10-23T15:45:23+00:00

    I suspect issues on the charging port or capacitors motherboard, so take your laptop nearest service center

    2 people found this answer helpful.
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  4. Anonymous
    2023-10-22T16:31:01+00:00

    if my battery was damaged why it is working sometimes is that driver was updated ? when i checked with myasus (asus troubleshooter) battery is showing healthy (normal)

    2 people found this answer helpful.
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  5. Anonymous
    2023-10-22T18:56:01+00:00

    Yes, it means that there is an intermittent issue between your battery and laptop. As I mentioned, it is possible is a connection issue between the two. Better for it to be checked by a technician in this case since all the possible troubleshooting were been made except for the hardware parts.

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