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Random freezes/stuttering on new PC

Anonymous
2023-10-03T14:49:40+00:00

Hi i am starting to experience long freeze/ stuttering that either forces me to a hard restart og waiting for 1-3 min. Sometimes the freeze end and im able to restart the computer through Windows. The computer have worked fine since it was build in february 2023. Mainly used for study/ gaming. Freezes may also end for a short time allowing me to move the mouse breefly before freezing again.

The Freezes

Seems to occur when i alt tab from a game and directly into Google chrome. Or trying to launch chrome after playing for a long time(while game is running). I am able to play without any problems as long as i dont alt tab or launch a Internett browser. Freezes do occur shen using Microsoft Edge aswell. Happens more frequently while playing, especially with Baldursgate 3. Can occur while not playing aswell. Sometimes i am able to use the browser for 1-2 min before freezing. It also happens while using AMD driver and Google chrome together. When the freeze happens it will continue to freeze no matter what i do on the computer until restart.

Measures taken:

Restoration of Windows with deleting all previous files.

Disable xmp profiles/OC ram

Standard AMD settings compared to OC GPU(AMD Adrenaline)

Standard CPU profile Vs gaming profile in BIOS

Looking into Google chrome (removing extensions)

Closing applications other than the game and browser.

Using Windows diagnostic tool for windows and ram

Playing Fullscreen/windowed/borderless

Setup:

CPU: 12th gen Intel(R) Core(TM) i5-12600k 3,70 GHz

MB: Z690 GAMING X DDR4 GIGABYTE

GPU: AMD Radeon RX 6950 XT XFX Speedster MERC 319

RAM: Kingston fury Beast 32GB RGB DDR4-3200 c16 DC 4x8GB

COOLER: nzxt Kraken x53 Max 36 d

PSU: corsair RM1000e 1000W

SSD: WD Black SN850x PCle 4.0 NVMe m.2 1 TB

Windows:

Version: 22H2

22621.2361

Other:

Computer got faster after reinstalling Windows, but can experience in delay when opening Google chrome. Resulting in multiple Tabs opening at once after 3-4 seconds. Monitoring task manager: Ram usage does not move beyond 30%. CPU temp rarely reach higher than 50 degrees celsius. GPU critical is averaging around 70 degees with standard settings, and averaging around 50-60 degrees with OC and fan tuning. I started experiences black screens a while ago during gaming session in Diablo 4. Increasing GPU voltage and disabling vram tuning Seems to fix the problem. The monitor would go black while the computer remained active.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-10-05T06:51:49+00:00

    You can check the PC system information for the BIOS version.

    Press Win key + R > Enter: msinfo32 > check SM BIOS info.

    After that, compare the latest BIOS version available from the Gigabyte link I posted above.

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  2. Anonymous
    2023-10-04T17:29:28+00:00

    Downloaded driver for the motherboard. SSD health numbers are 100%, 100% and 42 degrees celsius.

    Do you know how to check the BIOS version and update it?

    I downloaded drivers for intel cpu yesterday, and benchmarks seems fine. Im also running a CPU gaming profile from the BIOS. Games are now using 20-75% CPU instead of 2-7% earlier. Seems games run better now, will it impact the system negativly in the long run? All temperatures seems lower now aswell. The CPU does not reach higher temperatures than 50-58 degrees.

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  3. Anonymous
    2023-10-04T16:48:06+00:00

    The system event logs indicate repeated errors related to "The driver detected a controller error on \Device\RaidPort1.0".

    I will recommend that you update the Storage Controller drivers and BIOS to the latest version.

    https://www.gigabyte.com/Motherboard/Z690-GAMIN...

    Also, check the health of the SSD.

    I hope this helps. Feel free to ask back any questions and keep me posted.

    Disclaimer: There are links to non-Microsoft websites.

    The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2023-10-03T16:55:06+00:00

    Event Wiever:

    https://1drv.ms/u/s!AhU6Zd46daKW80dYt7BfGsg1Inma?e=nzRPLh

    Reliability Monitor: https://1drv.ms/u/s!AhU6Zd46daKW80wEb6ApYAGZRwrc?e=7QbO92

    The only thing that might have connection seems to be Microsoft Defender Antivirus is having a security update. I can see its updating 4 times 03.10.2023.

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  5. Anonymous
    2023-10-03T15:32:37+00:00

    Hi Marius,

    I'm Paul and I'm here to help you with your concern.

    Can you sahre the System event logs?

    >> Open Event Viewer.

    >> Click Windows Logs.

    >> Right-click System.

    >> click "Save all events as"

    >> Select location, name the file, and click Save.

    >> select "Display Information for these languages ", click English and click OK.

    >> Upload the saved log file to OneDrive and share the link here.

    Also, check the Reliability Monitor.

    > Open the Control Panel in icon view. Click on Security and Maintenance. Expand Maintenance and click on View reliability history.

    > Check for errors for the time and date the issue occured.

    Thanks.

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