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Bult-in Webcam for XPS 13 Plus 9320 not working

Anonymous
2023-10-20T13:02:02+00:00

My Dell XPS 13 Plus 9320 (Service Tag: CHYTKR3, Express Service Code: 27207799887) is running Windows 11 Home 64Bit 10.0 Build 22621. Recently, the built-in webcam stopped working. When I try to open the camera using the Windows Camera app, I get the error message "We cannot find your camera."

I have followed your instructions and fully updated my PC, enabled all relevant settings, and checked the firewall, but the webcam is still not working.

One exception is that I was unable to update the "Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver" using Dell Update. It failed with the error message "Failed to update." please help.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-10-20T14:04:50+00:00

    Thank you for your quick reply.

    1. There is no camera icon on the function keys in this model.
    2. I manually downloaded the Intel-2D-Imaging-MCU-Visual-Sensing-Controller-Driver from the Dell site and installed it, and it says successfully installed. The camera is still not working.

    7 people found this answer helpful.
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  2. Anonymous
    2023-10-31T12:46:54+00:00

    I have similar issue on Dell XPS 9320.

    The update might have disrupted the old driver.

    I have on going ticket (18 FnB) with Dell Service team. They managed to turn my camera back on. But Windows Hello Login has stopped working.

    Dell team needs to pull their socks together and find a permanent solution.

    4 people found this answer helpful.
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  3. Anonymous
    2023-11-21T14:05:40+00:00

    Hi Martin! You were lucky!!

    Dell tried your solution when they connected to my laptop, but I wasn't so lucky...

    I'm waiting for them to contact me again hoping they've found a solution.

    I've tried your solution again but it doesn't work for me.

    2 people found this answer helpful.
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  4. Anonymous
    2023-10-30T17:17:09+00:00

    Hallo, my name is Raffaella and we have the same problem on the XPS 9320.

    can you help me?

    Thanks,

    Raffaella

    1 person found this answer helpful.
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  5. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2023-10-23T15:28:22+00:00

    Go to this website https://webcamtests.com/

    allow website uses your camera

    click on test my camera

    see the camera image showing or not

    1 person found this answer helpful.
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