Share via

Video and Audio playback issues with Windows 11 and HD AUDIO DRIVER FOR DISPLAY AUDIO using HDMI, but no issue using S/PIDIF output driver

Anonymous
2023-10-11T21:17:04+00:00

Hi,

OS: Windows 11 Pro 64 bit 22H2 (Build 22621.2428)

Motherboard : Micro-Star International Co. Ltd. MAG B560 TOMAHAWK WIFI (MS-7D15) (U3E1)

Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz

Installed RAM: 64 GB

Display: Hisense 50-inch ULED U6HF Series

Soundbar: Yamaha ATS-1070R

Graphics: Intel UHD Graphics 750
Manufacturer Intel
Model UHD Graphics 750
Device ID 8086-4C8A
Revision 5
Subvendor MSI (1462)
Current Performance Level Level 0
Driver version 31.0.101.4575

Web Browser: Firefox 118.0.2 (64-bit)

I've been having severe Video playback issues, with videos either locally stored playing in WINDOWS MOVIE AND TV APP, or videos streamed from sites like YOUTUBE on Firefox (and Edge and Chrome) among many others :

  1. Videos simply not starting on their own, but if the slide bar is moved under the video to any spot which is not 0:00 the video begins to play
  2. Video stuck and or stuttering, while audio plays back unimpeded
  3. Video audio volume unable to be controlled for files played with WINDOWS MOVIE AND TV APP, playing at elevated levels with loss of control for all of windows through taskbar/settings volume control until app is closed

This has only been happening if the audio output driver is set to HD AUDIO DRIVER FOR DISPLAY AUDIO utilizing my motherboards HDMI connection, if the audio output source is set to S/PIDIF HIGH DEFINITION AUDIO DEVICE utilizing the motherboards optical connection there is zero stuttering, zero playback issues from any source playing in any way.

This is a Windows HDMI video and audio issue.

Ran the Windows Video Troubleshooter, with HDMI driver/output enabled and here are the results:

Checking video driver version... Completed.
Issue not present: Current graphics driver has known issues
Checking for generic failure... Completed.
Issue not present: Graphics driver returned an error
Checking HEVC Codec status... Completed.
Issue not present: HEVC Codec not installed
Checking HWDRM status... Completed.
Issue not present: Can't Play 4K videos
Checking display... Completed.
Issue not present: Display using low resolution
Checking if video driver is installed... Completed.
Issue not present: Basic graphics driver is installed
Checking for protected audio... Completed.
Issue not present: Protected audio is turned off
Checking for unsigned driver... Completed.
Issue not present: Video driver isn't digitally signed
Diagnostic scan completed!

I don't know what to do at this point, if I don't utilize my HDMI output I can't control my soundbar with EARC functionality.

Has anyone else had this issue with HDMI video/audio output stuttering and causing faults in playback, and figured out a fix to this. It's 2023 and with all the game advancements Windows Audio and Video playback through HDMI seems like ticky tacky stuff that should simply just work.

Windows for home | Windows 11 | Display and graphics

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

22 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-10-23T02:23:40+00:00

    I had a very similar issue.

    On a whim, I tried Sound Keeper. https://veg.by/en/projects/soundkeeper/

    So far, this has solved the problem for me.

    Hopefully you have the same result.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-10-23T14:24:12+00:00

    Sound Keeper worked for me today.

    I'll try it again to be sure.

    EDIT October 27th:

    I tried it many times now and it has worked every time. (ie: video is blocked on start, then I start Sound Keeper, refresh the Youtube page, and then everything is alright)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-10-17T14:30:40+00:00

    Thanks so much for this reply, glad to hear i'm not alone in this problem, and for me this started in this way with the HDMI audio out using hd audio driver for display audio issue began about 5/6 weeks ago, it has to be some sort of update caused issue, and i've simply switched to spidif fiber optic audio out of the onboard sound card. I lose the EARC capabilities of my sound bar, but at least video/audio playback is working again now

    I think Intel is chasing the video game market so hard they're pumping out poorly tested driver updates for their Gen 11/12/etc Video chipsets, and that's what's screwing this all up.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-10-12T21:27:25+00:00

    Here you go:

    First latencymon 1 minute test is with HDMI Audio being output using the HD AUDIO DRIVER FOR DISPLAY AUDIO driver:

    For comparison here's a second latencymon 1 minute test is with S/PDIF Audio being output using the HIGH DEFINITION AUDIO DEVICE driver:

    If the tests would be better for realtime load and run while say a YOUTUBE video were running in Firefox, let me know and I'll rerun them

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Ivan B 112.3K Reputation points Independent Advisor
    2023-10-12T00:59:01+00:00

    Hi , outlook21010user

    I am Ivan, I will help you with this.

    Sorry, it was a little confusing. The Audio output system does not match the HP Audio Device written specifications, this occurs using an HDMI connection that does not match your specifications, especially coming from your Motherboard.

    Are you using an external GPU?

    Independent Advisor - Community

    Thanks

    Was this answer helpful?

    0 comments