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How can I reset my computer back to factory settings without a disk when it has the blue screen of death. Error code is critical process died. It is a HP desktop windows 10

Anonymous
2023-10-20T16:55:47+00:00

My Hp windows 10 desktop computer was working fine until one day I unplugged it while cleaning on accident and when I tried to boot it back up it had a blue screen of death. Displaying the Error code CRITICAL PROCESS DIED. I have tried loads of different things and no luck. I was wondering if there is a way to factory reset the computer without a disk or USB. I can't get into the computer at all. I can't even figure out how to connect it to the internet from this screen.

Windows for home | Windows 10 | Windows update

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  1. David-M 109.9K Reputation points Independent Advisor
    2023-10-20T18:57:21+00:00

    If the reset procedure is constantly failing, there might be some damage to the recovery files.

    The best option, in this case, is to perform a clean install using an installation media.

    If you don't have one, create using the Media Creation Tool. Access the link below and click on "Download tool now".

    https://www.microsoft.com/software-download/win...

    Run the tool on a working computer, select "Create installation media for another computer", and follow the on-screen instructions.

    You can create the installation media on an empty USB flash drive with at least 8GB.

    If you have important files that you need to recover, follow the instructions below to be able to transfer the files to an external storage device.

    1. Start your computer using the installation media;
    2. Choose the language, select "Next" and press "Shift + F10" to open the Command Prompt;
    3. In Command Prompt, type the command below and press Enter.

    notepad

    1. Notepad will open. Click on "File" and select "Save As";
    2. A window will open that allows you to browse the files on your computer. Through this window, you can make a copy of your files.

    Note: There will be other partitions that are usually hidden in Windows. The system partition, which is usually (C:), should be (D:), and your files will be in the "Users<username>" folder.

    After backing up your files, perform the clean install as instructed under "Use the installation media to perform a clean install" in the article below.

    https://support.microsoft.com/en-us/windows/rei...

    In your case, start the computer using the installation media and proceed from step 4.

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  2. Anonymous
    2023-10-20T18:44:14+00:00

    Thank you so much for your reply but unfortunately when I do that it says there is a problem reseting this pc.

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  3. David-M 109.9K Reputation points Independent Advisor
    2023-10-20T17:30:01+00:00

    Hi. I'm David, and I'm happy to help you.

    Try resetting your PC via Windows Recovery Environment (WinRE).

    In your case, to open in WinRE you will repeatedly turn your device off, and then on:

    1. Hold down the power button for 10 seconds to turn off your device; (If the device is ON when starting the procedure)
    2. Press the power button again to turn on your device;
    3. On the first sign that Windows has started (for example, some devices display the manufacturer's logo with spinning dots when starting), hold down the power button for 10 seconds to turn off your device;
    4. Press the power button again to turn on your device;
    5. When Windows starts, hold down the power button for 10 seconds to turn off your device;
    6. Press the power button again to turn on your device;
    7. Allow your device to fully start. You will enter WinRE.

    Reference: https://support.microsoft.com/en-us/windows/rec...

    • On the Choose an option screen, select "Troubleshoot > Reset this PC", and then follow the on-screen instructions.

    Feel free to ask back any questions.

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