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Mouse, Keyboard, and Headphones will disconnect and be unusable for 20 seconds at a time.

Anonymous
2023-09-30T00:24:49+00:00

After upgrading to Windows 11 when I built a new computer from ground up, I did not upgrade my mouse, keyboard or headphones. Since the switch my mouse will disconnect very often when on a web browser no matter what I am doing and will stay disconnected for around 20 seconds unusable then I will suddenly hear the windows USB Input detected noise and it will begin working again. The mouse has RGB lights within it, and they remain on for the entire process however the moving rainbow that it usually possesses will freeze while it is not working.

A less common but more brutal problem I have been having is when I am using a browser, the mouse, keyboard, and headphones will all stop working simultaneously, except in this case there is nothing that can be done when they all stop. They will not turn back on and I am forced to hard reset the computer with the physical push button on the case. Again the lights on the keyboard and mouse will stay on but will freeze from their moving cycle. I have waited 30 minutes to see if they would turn back on but they will not.

The keyboard is the least common freeze but the most brutal when it does. If my mouse freezes up I can usually tell if it will come back on in 20 seconds or so if I can still use the keyboard to alt+tab or use some command combination.

Another issue I am having is with my Rode NT-USB Mic that I did not upgrade with the new computer, it will lower its volume to be almost un-hearable to anyone I am talking to, and when I check the windows audio setting I can see the bar is still at 100% but when I go to speak, the audio meter that shows the volume my voice is reaching, is barely visible. The fix for this is extremely simple but all the more irritating because of it, I slide the volume bar from 100% to 0%, then back to 100% and it is fixed until it occurs again which has been as soon as 5 minutes, or as long as the next day.

None of these errors happen when I am doing anything but on a browser with the exception of the MIC problem which can happen at any time. When gaming the mouse, keyboard and headphones do not disconnect.

These problems have caused me to have to email professors that I need to retake a quiz or test because my whole USB I/O system froze and I had to hard restart my computer, closing out of the school website browser in the process.

I have looked online for any and all of these problems hoping to find a fix for even one but I have found nothing that works for me or anyone else that has a remotely similar issue in threads.

I have tried plugging all my items into different USB ports and the same problem occurs, whether they are in the motherboard or attached to the front of the case.

I have tried updating all drivers, uninstalling certain drivers and reinstalling.

I would rather not reinstall Windows because of how many school programs I have on this computer that were very time consuming to install and other personal reasons but I am almost being pushed to the point of trying anything.

ANY help would be appreciated for any of my problems. Even if the solution has been staring me in the face and I am unaware, I would love to be told.

Specs:

Windows 11

NVIDIA GeForce RTX 4070 Ti

Intel i7-12700K

MAG B660 TOMAHAWK WIFI DDR4

32 GB RAM

Mouse: Razer Mamba Elite

Headphones: Arctis Pro Wireless

Keyboard: Corsair K100 RGB

1000W PSU

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-10-01T04:23:57+00:00

    I suggest you go into Safe mode to see if it's normal. Because Safe Mode enables a minimum number of additional services or apps to rule out issues caused by personalized settings and third-party apps.

    Steps to enter winRE (From a black or blank screen)

    1. Hold down the power button for 10 seconds to turn off your device.
    2. Press the power button again to turn on your device.
    3. On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
    4. Press the power button again to turn on your device.
    5. When Windows restarts, hold down the power button for 10 seconds to turn off your device.
    6. Press the power button again to turn on your device.
    7. Allow your device to restart into Automatic Repair and select Advanced Options to enter winRE.
    8. On the Choose an optionscreen, select Troubleshoot> "Advanced options" > "Startup Settings" > "Restart".
    9. After restarting, you'll see a list of options. Select 4 or press F4 (or Fn + 4*) to start your PC in* Safe Mode*. Or if you'll need to use the internet, select 5 or press* F5 (or Fn + 5*) for* Safe Mode with Networking*.*

    Visit Start your PC in safe mode in Windows (microsoft.com) to view the specific operation steps.

    If it works fine in Safe mode, you can create a new local account by following the steps below and switch to the newly created account to see if the function is normal. Because this cannot be ruled out due to the wrong configuration.

    • Create a local user account
    1. Select Start> Settings> Accountsand then select Family & other users. (In some versions of Windows you'll see Other users.)
    2. Next to Add other user, select Add account.
    3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
    4. Enter a username, password, or password hint—or choose security questions—and then select Next.
    • Change a local user account to an administrator account
    1. Select Start > Settings>Accounts.
    2. Under Family & other users, select the account owner name (you should see "Local account" below the name), then select Change account type.
    3. **Note:**If you choose an account that shows an email address or doesn't say "Local account", then you're giving administrator permissions to a Microsoft account, not a local account.
    4. Under Account type, select Administrator, and then select OK.
    5. Sign in with the new administrator account.

    Visit****Create a local user or administrator account in Windows - Microsoft Support****for more details.

    Note: If the new account is normal, please do not delete the old account before backing up the data of the old account to avoid any data loss.

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  2. Anonymous
    2023-10-01T02:25:41+00:00

    Thank you for the reply,

    I tried the USB Suspend setting and updating my BIOS to no avail. I also can no longer edit any of my settings because after performing the BIOS update, my windows no longer recognizes my computer as having a true copy of windows, which I certainly do. This is extremely frustrating as I cannot follow any path to a fix without running into more problems it would appear.

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  3. Anonymous
    2023-09-30T12:41:41+00:00

    Hello Tynan,

    Good to see you in Microsoft Community.

    Firstly, I suggest you try connecting the USB devices mentioned above to another computer to confirm whether they can work properly on it.

    • If these USB devices also don't work properly on another computer, it indicates that the issue lies with these USB devices. You should contact the manufacturers of these devices for further technical support.
    • If they do work properly on another computer, then the issue is with your current computer. Please follow the steps below:

    Disable USB Selective suspend in Advanced Power Optionsby the following steps. Win*+* R to open "Run", type 'powercfg.cpl', press Enter to open the Power Options*, click 'Change mode settings' to the right of the current power plan > "Change advanced power settings", if you are unable to configure it, click "Change currently unavailable settings" above, navigate to* USB Settings > USB Selective suspend Setting*, and Disable all options (On buttery and Plugged in).*

    _

    Meanwhile, you may update the BIOS. You can visit MAG B660 TOMAHAWK WIFI DDR4 (msi.com) for more details about it.

    Disclaimer*: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.*

    _

    You may also Perform a clean boot (microsoft.com) to see if it is normal, this is a troubleshooting step. In this mode, we can further confirmed whether it is caused by system problems or third-party software or personalized Settings. So please be patient.

    Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.*

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

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