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Audio jack doesn't recognize any plugged audio device.

Anonymous
2023-10-21T11:04:42+00:00

I have a 'HP PAVILION' laptop with windows 10, had it for almost 4 years now and i never ran into this issue. the audio jack port doesn't recognize any headset or cabled earphones (the sound works perfectly with bluetooth devices), even when i plug them in my pc doesn't recognize them and when i run the troubleshoot it says that no devices are plugged in. WHen plugged in the audio devices play this weird sound like a 'laser beam' sound effect every 30 seconds... All drivers are up to date.

Windows for home | Windows 10 | Devices and drivers

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John DeV 165.2K Reputation points Independent Advisor
2023-10-22T00:40:33+00:00

I also suspect that the issue may be with the hardware. I recommend taking your laptop to an HP Service Center near you or in a reputable technician capable of properly troubleshooting the audio port on your laptop.

You're most welcome and have a great weekend.

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  1. Anonymous
    2023-10-21T12:42:48+00:00

    I followed the steps that you have provided, but its still happening, i plug a new headset that was never plugged on my laptop before, it doesn't show up in the device manager or in the audio settings, it also plays that laser sound.

    about the sound effect : every 30 ~ 40 seconds, it plays something similar to this :

    https://www.youtube.com/shorts/FsLkXXOyeRI

    i haven't used my headset for quite sometime on my laptop but i used it on my xbox controller to play on console, so i would say that i just noticed this issue 3 days ago. I never installed anything that would harm my audio settings.

    Thanks for all the help, again.

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  2. John DeV 165.2K Reputation points Independent Advisor
    2023-10-21T12:24:19+00:00

    Thank you for updating me with that information. When was the last time it worked properly?

    Please try the additional method below.

    Press Start then search Device Manager

    Expand Sound, video and game controllers

    Find the Realtek Audio driver.

    Right click it and select Uninstall device

    Put a check mark "Delete this driver software for this device"

    Click Uninstall

    After that, download and install the latest driver for your device using the link below.

    https://ftp.hp.com/pub/softpaq/sp111501-112000/...

    Restart your computer

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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  3. Anonymous
    2023-10-21T12:13:59+00:00

    I thank you for the help, unfortunately nothing works, I looked up some causes to this and couldn't find anything about the 'laser beam' sound effect playing even if the plugged headphones are considered "unplugged & unrecognisable", yet nothing appears as connected devices for the playback menu in sound settings.

    I tried to carefully clean the audio jack, restart my pc many times, update drivers, check for viruses, but nothing works...

    I appreciate your time for helping me with this.

    i forgot to mention that my headset works fine on other devices, now when i plug it i can't even change its settings and it doesnt appear in the device manager.

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  4. John DeV 165.2K Reputation points Independent Advisor
    2023-10-21T11:53:43+00:00

    Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    When was the last time it worked properly?

    Please try the following methods below.

    **Press Windows key+R to open Run then type: services.msc

    Press Enter

    Double-click Windows Audio

    If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

    Right click the volume icon on the taskbar

    Select Sounds then click Playback

    Double click your earbuds in the list then select Advanced tab

    Under Exclusive Mode, uncheck both options

    Click Apply then Ok

    **Open Device Manager

    Click View > Show hidden devices

    Expand the Sound, video and game controllers

    Find the Realtek Audio driver in the list

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then Restart your computer

    If the issue persists, what is the exact model of your HP laptop?

    Press Windows key+R to open Run then type: msinfo32

    Press Enter

    Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

    https://answers.microsoft.com/en-us/feedback/fo...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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