Hi Martha5,
I'm Christine, a Windows user like you. I can see here that your display or screen shows a larger icon. No worries, I'll do my best to help you.
May I know if is there any changes made before you got this issue?
Which version of Windows are you using? (Please press Windows key+R and type winver and hit enter)
Please check and follow the steps below:
- Please try to right click on your desktop and choose View and you will be able to choose the Medium or small icons.
- Please try to press CTRL and scrolldown the mouse wheel on your mouse
- Let's try to refresh the explorer.exe
On Windows 11:
Right click on start menu and choose Task Manager
Click Details Tab and end the task of explorer.exe
Then click Run New Task and type explorer.exe and hit enter
On Windows 10
Right click on start menu and choose Task Manager
Click Details Tab and end the task of explorer.exe
Hit File then click Run new Task and type explorer.exe and press enter
Please let me know the result. I'll be happy to assist you all the way until it's resolved.
Thank you,
Christine L
Independent Advisor