this is the error when i try to install the firmware of surround. the device works but 7.1 not
hyperx cloud 2 not enable 7.1 sound after an update windows 11
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Anonymous
i have a headset hyperx cloud2 wired after an update of windows 11 when active from controller 7.1 sound nothing change. I try everything about drivers or anything else to change usb port to update windows or the driver from device manager. nothing change. I try to another pc with windows 10 and works perfectly. So the headset hasnt the problem but the update from windows 11. So give a solution about this. Thanks for your support!!
Windows for home | Windows 11 | Devices and drivers
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Anonymous
2023-09-11T19:17:36+00:00 -
Anonymous
2023-09-11T06:07:32+00:00 Hello, deathakos86
Welcome to Microsoft Community.
Based on the current situation, it seems that after the update, the 7.1 Sound of your headphones is lost. In this regard, I suggest you try opening the device manager, find the current hyperx cloud 2 firmware and uninstall it, and then go to the official website of the headset to re-download the firmware. And perform the installation according to the steps in the firmware instructions.
Here is the firmware download address for your headset, click Download Firmware to start the installation: Cloud II (hyperx.com)
Additionally, click in the instructions to download the 7.1-channel firmware, as shown here:
<br><br>Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. <br> <br>Hope it helps! If any update, welcome to share with us. <br><br> <br>Best regards, <br><br> <br><br>Chandy
Microsoft Community Support Specialist -
Anonymous
2023-09-12T15:38:44+00:00 I didnt appear 7.1 surround.
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Anonymous
2023-09-12T05:16:43+00:00 Can you confirm that you have checked the selected 7.1 settings as shown: