Hi,
I understand the inconvenience that you are experiencing. I will be more than happy to assist you!
Please follow the below steps and check again after:You'll need to enable hidden files to see the AppData folder and then go to the below folder
1- Go to C:\Users[your_user_name] > AppData\Local[Game_name]\Saved\Config\
2 - Open the file GameUserSettings.ini with Notepad or any other editor.
3- Find the string m_enableDX12=True and delete it.
4- Save your changes.
5- Run the game again.
Hope this helps. Waiting for your feedback!
Best,
Mohamed