Audio issues when updating from win 10 to 11

Hi

Thanks for your reply.

If you haven't experienced any issues while listening to songs or watching videos in your daily routine, it's a good indication that your motherboard is functioning normally.

However, it's important to consider that sometimes problems can arise due to incorrect sound settings. It's like finding the right balance for your audio preferences. So, if you do encounter any troubles, it's worth checking and adjusting those settings to ensure they are appropriate for your setup.

To disable unwanted output devices in sound settings, follow these steps:

1. Open the Sound settings on your computer. This can usually be found in the Control Panel or by right-clicking on the speaker icon in the system tray and selecting "Open Sound settings" or "Playback devices."
2. In the Sound settings window, you will see a list of available output devices. These devices are usually labeled with their respective names, such as speakers, headphones, or external monitors.
3. Identify the unwanted output devices that you want to disable. This could be devices that you no longer use or devices that you don't want to be active for audio playback.
4. Right-click on the unwanted output device and select "Disable" from the context menu. Alternatively, you can select the device and click on the "Disable" button if available.
5. Repeat the process for any other unwanted output devices that you want to disable.
6. Once you have disabled the unwanted output devices, click on the "Apply" or "OK" button to save the changes.
7. The disabled output devices should now be grayed out or labeled as disabled in the Sound settings window. They will no longer be active for audio playback.

Note: Disabling an output device will prevent audio from being played through that device. If you want to enable the device again in the future, you can follow the same steps and select "Enable" instead of "Disable."

Additionally, it's worth checking the game's audio settings for any specific audio output settings or sound effects settings that may be causing issues. Sometimes, these settings can inadvertently affect the output devices.

Moreover, before starting the game, it's a good idea to perform a clean start to rule out any interference from third-party programs. By doing so, you can ensure a smoother gaming experience without any unwanted audio disruptions.

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

To answer your suggestions

Audio works fine in youtube, spotify and some other games as well.

1: didn't overclock it is stock, checked that multiple times

2: switch output devices tried that during the 25 step program of troubleshooting.

3: This mobo is two days old, the previous one had the same was a week old and the one I still have is 2 years old. frying 3 mobo's on the same thing is highly unlikely, tried external soundcard no effect.

I believe it to be the CPU.

Hi

Welcome to Microsoft community.

To gain a better understanding of your issue, it would be helpful to know if you regularly use your computer for listening to music or watching videos and if you've noticed any unusual sounds during these activities.

Here are some initial suggestions you can consider:

1. Check for Overclocking: If your computer is overclocked, try disabling the overclocking settings. Overclocking can sometimes lead to stability issues.
2. Switch Output Devices: Experiment with different output devices, such as using external speakers or trying a different pair of headphones. This can help determine if the problem is specific to the headset or a more general audio issue.
3. Consider Motherboard Sound Card: If none of the above solutions work, it's possible that there may be a hardware problem with your motherboard's onboard sound card. In such cases, you might need to consider replacing or repairing the motherboard.

With some patience and testing, we can often identify and resolve the problem.

Please feel free to let me know if you have any further updates. Thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist