Why can't I Disable the Personal Vault in OneDrive?

Question

Why can't I Disable the Personal Vault in OneDrive?

Mike Tompson 16

I just started using OneDrive, and this Personal Vault issue is driving me nuts! I don't even have anything in this folder, yet when I try to disable it from the OneDrive webpage, it doesn't actually disable it. When I click the "Disable" button, I get a popup message "Disable Personal Vault? Disabling the Personal Vault removes the ...". I can click the blue Disable button or the white Cancel button. When I click Disable, the popup disappears, and you would think it's disabled now. Nope! It's still enabled! And every time I reboot my PC, I have the dreaded red X on the OneDrive cloud in the notification tray reminding me the Personal Vault is not up to date.

I have unlocked it many times and tried many more times to disable it, but it's still here annoying me every day!

One thing I noticed after scouring the internet is I believe there should be another popup asking "Are You Sure?" after clicking the Disable button from the "Disable Personal Vault?" popup. If this is true, I do NOT get this popup. So, I tried it in Private and Incognito mode using FireFox and Chrome, and yet still the very same outcome.

Any suggestions?

Emily Hua-MSFT 27,796 Reputation points

2022-01-24T06:07:53.243+00:00

@Mike Tompson
Sorry for the inconvenience.
I can reproduce this issue on my personal OneDrive, the "Are You Sure" can not pop up, I could not disable Personal Vault.
I am researching this issue, if there is any update or workaound, I will share it here in time.
Thanks for your understanding.
Mike Tompson 16 Reputation points

2022-01-24T17:41:52.657+00:00

Great! So I'm not the only one with this issue. I had a feeling it might be something on the server side, since I have unlinked and even reset my OneDrive, and yet I still cannot disable the Personal Vault.
On a positive note, after resetting it, I don't get the dreaded red X on the cloud anymore after rebooting the PC due to the Personal Vault not being up to date. Though I'd still like to disable it since I do not use it or keep anything in it.

Thanks again for the update!
Pete CT 11 Reputation points

2022-01-31T04:35:47.497+00:00

you are not alone --- i have the exact same issue. plus as long as the vault is locked my file do not synch! I do not have any files in the personal vault. So Onedrive is basically not able to backup my files to the cloud because of this malfunction. So that is a complete fail. Please let me know what the fix is --- SO FRUSTRARTING!!!!!!!!
SylwesterZ 6 Reputation points

2022-01-31T22:12:46.313+00:00

The same, there is no way to disable personal vault. Also Windows application do not have any option to disable it.
Java Python 6 Reputation points

2022-01-31T23:05:14.017+00:00

Same problem here. Windows 10 updated and personal vault won't go away, it bugs me with a red X to unlock it every time I boot my computer. Disabling it does nothing. Super annoying bug. Why can't I disable it from Explorer, logging in to not be able to disable it seems lame? More like personal headache.
Ruosong Mao 0 Reputation points

2023-09-05T14:25:27.2833333+00:00

It is funny or a joke to me since this bug appeared on my machine in 2023.

1 answer

Your answer

Emily Hua-MSFT 27,796 Reputation points

2022-01-24T06:07:53.243+00:00

@Mike Tompson
Sorry for the inconvenience.
I can reproduce this issue on my personal OneDrive, the "Are You Sure" can not pop up, I could not disable Personal Vault.
I am researching this issue, if there is any update or workaound, I will share it here in time.
Thanks for your understanding.
Mike Tompson 16 Reputation points

2022-01-24T17:41:52.657+00:00

Great! So I'm not the only one with this issue. I had a feeling it might be something on the server side, since I have unlinked and even reset my OneDrive, and yet I still cannot disable the Personal Vault.
On a positive note, after resetting it, I don't get the dreaded red X on the cloud anymore after rebooting the PC due to the Personal Vault not being up to date. Though I'd still like to disable it since I do not use it or keep anything in it.

Thanks again for the update!
Pete CT 11 Reputation points

2022-01-31T04:35:47.497+00:00

you are not alone --- i have the exact same issue. plus as long as the vault is locked my file do not synch! I do not have any files in the personal vault. So Onedrive is basically not able to backup my files to the cloud because of this malfunction. So that is a complete fail. Please let me know what the fix is --- SO FRUSTRARTING!!!!!!!!
SylwesterZ 6 Reputation points

2022-01-31T22:12:46.313+00:00

The same, there is no way to disable personal vault. Also Windows application do not have any option to disable it.
Java Python 6 Reputation points

2022-01-31T23:05:14.017+00:00

Same problem here. Windows 10 updated and personal vault won't go away, it bugs me with a red X to unlock it every time I boot my computer. Disabling it does nothing. Super annoying bug. Why can't I disable it from Explorer, logging in to not be able to disable it seems lame? More like personal headache.
Ruosong Mao 0 Reputation points

2023-09-05T14:25:27.2833333+00:00

It is funny or a joke to me since this bug appeared on my machine in 2023.

Answer 1

Emily Hua-MSFT 27,796

Hi @Mike Tompson

Sorry for the delay.

Now, if I access the Personal Vault from OneDrive web visiting https://onedrive.live.com, the "Are you sure?" windows come back.

And then I can disable it sussfully on OneDrive online.

If you have a chance to be back, please check this issue on your environment.

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Sander Bruinsma 1 Reputation point

2022-10-07T11:54:26.167+00:00

For me, the issue remains: in the user interface get the popup and when i disable the Personal Vault
the screen refreshes and the Personal Vault seems gone. But, after i click around a bit it simply returns
and i can "disable" it again (which will again fail, and so on). Anyone else has this issue? Regards, S.

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Why can't I Disable the Personal Vault in OneDrive?

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