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CPU METRIC MISSING from AMD ADRENALINE SOFTWARE caused by GOOGLE PLAY GAMES BETA INSTALLATION

Anonymous
2023-09-18T16:30:24+00:00

The missing CPU metrics info is cpu voltage, cpu temprature, cpu clock speed, and others. It happen after the google play games beta installed then request for a restart. After restarting, AMD ADRENALINE only has CPU UTILIZATION metric for the CPU.

After that, I downloaded the ryzen master & h&w monitor, the sensor for cpu voltage, cpu temprature, cpu clock speed, and others is working fine, the specific software for CPU can read the sensor.But the adrenaline has no info/sensor for CPU, only CPU Utilization, but other metric like GPU, RAM, FPS is fine, i even try to reset the metric setting, still the other hardware they appear to be shown/not at the eye icon.

Now i have tried everything, cleanup, and uninstall, then download & install from link you provide, and still nothing.

I said this bug is can always happen because the google play game beta installation, it happen to me first at december 2022, luckly i need a new windows for my nvme that previously i used ssd sata. So the windows is complete new, but the other disk storage is still same, so the bug is fixed and i cant waste my money again for the same bug amd & google is having for almost a year. I do search about the bug from website & youtube but only an article that discussing my problem 

AMD Radeon software does not display CPU usage met... - AMD Community

Solved: The old issue, CPU info missing. - AMD Community

Also theres a corrupted files from COMMAND PROMPT sfc /scannow but i forget what (it fixed offline)

Step to trigger the bug:

  1. Install GOOGLE PLAY GAME BETA
  2. GOOGLE PLAY GAME BETA will request for Restart after successfully installed
  3. CPU METRIC in ADRENALINE SOFTWARE only shown CPU UTILIZATION (while ryzen master shown all cpu metrics)

  1. Open any games
  2. BSOD will appear in most games after it opened
  3. BSOD code: SYSTEM SERVICE EXCPETION, CRITICAL PROCESS DIED, IRQL NOT LESS OR EQUAL, DXGMMS2.SYS, ETC.

I Appriciate any solution from you guys.

DxDiag:

------------------ 

System Information 

------------------ 

      Time of this report: 9/18/2023, 23:34:09 

             Machine name: *********

               Machine Id: {******************} 

         Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406) 

                 Language: English (Regional Setting: English) 

      System Manufacturer: To Be Filled By O.E.M. 

             System Model: To Be Filled By O.E.M. 

                     BIOS: P2.20 (type: UEFI) 

                Processor: AMD Ryzen 3 3200G with Radeon Vega Graphics     (4 CPUs), ~3.6GHz 

                   Memory: 16384MB RAM 

      Available OS Memory: 14260MB RAM 

                Page File: 8114MB used, 8320MB available 

              Windows Dir: C:\WINDOWS 

          DirectX Version: DirectX 12 

      DX Setup Parameters: Not found 

         User DPI Setting: 96 DPI (100 percent) 

       System DPI Setting: 96 DPI (100 percent) 

          DWM DPI Scaling: Disabled 

                 Miracast: Available, with HDCP 

Microsoft Graphics Hybrid: Not Supported 

 DirectX Database Version: 1.0.8 

           DxDiag Version: 10.00.19041.2075 64bit Unicode 

------------ 

DxDiag Notes 

------------ 

      Display Tab 1: No problems found. 

      Display Tab 2: No problems found. 

        Sound Tab 1: No problems found. 

        Sound Tab 2: No problems found. 

        Sound Tab 3: No problems found. 

        Sound Tab 4: No problems found. 

          Input Tab: No problems found. 

-------------------- 

DirectX Debug Levels 

-------------------- 

Direct3D:    0/4 (retail) 

DirectDraw:  0/4 (retail) 

DirectInput: 0/5 (retail) 

DirectMusic: 0/5 (retail) 

DirectPlay:  0/9 (retail) 

DirectSound: 0/5 (retail) 

DirectShow:  0/6 (retail) 

--------------- 

Display Devices 

--------------- 

           Card name: Radeon RX 5500 XT 

        Manufacturer: Advanced Micro Devices, Inc. 

           Chip type: AMD Radeon Graphics Processor (0x7340) 

            DAC type: Internal DAC(400MHz) 

         Device Type: Full Device (POST) 

          Device Key: Enum\PCI\VEN_1002&DEV_7340&SUBSYS_55011682&REV_C5 

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]  

 Device Problem Code: No Problem 

 Driver Problem Code: Unknown 

      Display Memory: 11185 MB 

    Dedicated Memory: 4055 MB 

       Shared Memory: 7129 MB 

        Current Mode: 1920 x 1080 (32 bit) (75Hz) 

         HDR Support: Supported 

    Display Topology: Internal 

 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 

     Color Primaries: Red(0.655273,0.332031), Green(0.276367,0.596680), Blue(0.141602,0.065430), White Point(0.313477,0.329102) 

   Display Luminance: Min Luminance = 0.000000, Max Luminance = 400.000000, MaxFullFrameLuminance = 282.000000 

        Monitor Name: Generic PnP Monitor 

       Monitor Model: XF27HD 

          Monitor Id: ARM2012 

         Native Mode: 1920 x 1080(p) (60.000Hz) 

         Output Type: HDMI 

Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported ) 

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP 

      Advanced Color: AdvancedColorSupported  

         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\amdxc64.dll 

 Driver File Version: 31.00.21031.1005 (English) 

      Driver Version: 31.0.21031.1005 

         DDI Version: 12 

      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 

        Driver Model: WDDM 2.7 

 Hardware Scheduling: Supported:False Enabled:False  

 Graphics Preemption: Primitive 

  Compute Preemption: DMA 

            Miracast: Not Supported by Graphics driver 

      Detachable GPU: No 

 Hybrid Graphics GPU: Not Supported 

      Power P-states: Not Supported 

      Virtualization: Paravirtualization  

          Block List: DISABLE_HWSCH 

  Catalog Attributes: Universal:False Declarative:True  

   Driver Attributes: Final Retail 

    Driver Date/Size: 24/08/2023 07:00:00, 1831352 bytes 

         WHQL Logo'd: Yes 

     WHQL Date Stamp: Unknown 

   Device Identifier: {D7B71EE2-3000-11CF-DF76-26276AC2D235} 

           Vendor ID: 0x1002 

           Device ID: 0x7340 

           SubSys ID: 0x55011682 

         Revision ID: 0x00C5 

  Driver Strong Name: oem0.inf:cb0ae414c0f914fc:ati2mtag_Navi14:31.0.21031.1005:PCI\VEN_1002&DEV_7340&REV_C5 

      Rank Of Driver: 00CF2000 

         Video Accel: Unknown 

         DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B}  DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  DXVA2_ModeHEVC_VLD_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2_ModeHEVC_VLD_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {603A4756-A864-4F91-BB62-2C935B7A1391}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}   

      Deinterlace Caps: n/a 

        D3D9 Overlay: Not Supported 

             DXVA-HD: Not Supported 

        DDraw Status: Enabled 

          D3D Status: Enabled 

          AGP Status: Enabled 

       MPO MaxPlanes: 2 

            MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3) 

         MPO Stretch: 16.000X - 0.250X 

     MPO Media Hints: rotation, resizing, colorspace Conversion  

         MPO Formats: NV12,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM 

    PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3) 

 PanelFitter Stretch: 16.000X - 0.250X 

   Component Drivers:  

             Driver Name: Unknown 

          Driver Version: Unknown 

             Driver Date: Unknown 

         Driver Provider: Unknown 

      Catalog Attributes: N/A 

             Driver Name: Unknown 

          Driver Version: Unknown 

             Driver Date: Unknown 

         Driver Provider: Unknown 

      Catalog Attributes: N/A 

           Card name: AMD Radeon(TM) Vega 8 Graphics 

        Manufacturer: Advanced Micro Devices, Inc. 

           Chip type: AMD Radeon Graphics Processor (0x15D8) 

            DAC type: Internal DAC(400MHz) 

         Device Type: Full Device 

          Device Key: Enum\PCI\VEN_1002&DEV_15D8&SUBSYS_15D81002&REV_C9 

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]  

 Device Problem Code: No Problem 

 Driver Problem Code: Unknown 

      Display Memory: 9163 MB 

    Dedicated Memory: 2033 MB 

       Shared Memory: 7129 MB 

        Current Mode: Unknown 

         HDR Support: Unknown 

    Display Topology: Unknown 

 Display Color Space: Unknown 

     Color Primaries: Unknown 

   Display Luminance: Unknown 

         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0395510.inf_amd64_266bc083bb7590df\B395348\amdxc64.dll 

 Driver File Version: 31.00.21031.1005 (English) 

      Driver Version: 31.0.21031.1005 

         DDI Version: 12 

      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1 

        Driver Model: WDDM 2.7 

 Hardware Scheduling: Supported:False Enabled:False  

 Graphics Preemption: DMA 

  Compute Preemption: DMA 

            Miracast: Not Supported by Graphics driver 

      Detachable GPU: No 

 Hybrid Graphics GPU: Not Supported 

      Power P-states: Not Supported 

      Virtualization: Paravirtualization  

          Block List: DISABLE_HWSCH 

  Catalog Attributes: Universal:False Declarative:True  

   Driver Attributes: Final Retail 

    Driver Date/Size: 24/08/2023 07:00:00, 1831352 bytes 

         WHQL Logo'd: Yes 

     WHQL Date Stamp: Unknown 

   Device Identifier: Unknown 

           Vendor ID: 0x1002 

           Device ID: 0x15D8 

           SubSys ID: 0x15D81002 

         Revision ID: 0x00C9 

  Driver Strong Name: oem0.inf:cb0ae4141d8be2fd:ati2mtag_PicassoAM4:31.0.21031.1005:PCI\VEN_1002&DEV_15D8&REV_C9 

      Rank Of Driver: 00CF2000 

         Video Accel: Unknown 

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  {4245F676-2BBC-4166-A0BB-54E7B849C380}  {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727}  {9901CCD3-CA12-4B7E-867A-E2223D9255C3}  DXVA2_ModeHEVC_VLD_Main  {EA72396A-67EC-4781-BEDE-56F498F04EF2}  {C152CA8F-738C-461B-AD89-FC292CF8F162}  {514A356C-7027-4AFF-8A60-AFD2C1F672F1}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  {CA15D19A-2B48-43D6-979E-7A6E9C802FF8}  {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1}  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {D1C20509-AE7B-4E72-AE3B-49F88D58992F}  {84AD67F6-4C21-419A-9F0B-24F0578906C1}  {725AD240-786C-471E-AD3C-38F739936517}  {95664FF5-9E03-4C74-BB4F-9178D6035E58}  {5EF7D40D-5B96-49E7-B419-23342094A4CF}  DXVA2_ModeHEVC_VLD_Main10  {65D1FA41-58AF-453A-9CAB-5D981156DA9F}  {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB}  {C74A3FD0-D713-4581-A02E-8EDFB112ACE3}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {603A4756-A864-4F91-BB62-2C935B7A1391}  {C58B9A06-7E89-11E1-BB00-70B34824019B}   

      Deinterlace Caps: n/a 

        D3D9 Overlay: Unknown 

             DXVA-HD: Unknown 

        DDraw Status: Enabled 

          D3D Status: Enabled 

          AGP Status: Enabled 

       MPO MaxPlanes: 0 

            MPO Caps: Not Supported 

         MPO Stretch: Not Supported 

     MPO Media Hints: Not Supported 

         MPO Formats: Not Supported 

    PanelFitter Caps: Not Supported 

 PanelFitter Stretch: Not Supported 

   Component Drivers:  

             Driver Name: Unknown 

          Driver Version: Unknown 

             Driver Date: Unknown 

         Driver Provider: Unknown 

      Catalog Attributes: N/A 

             Driver Name: Unknown 

          Driver Version: Unknown 

             Driver Date: Unknown 

         Driver Provider: Unknown 

      Catalog Attributes: N/A
Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

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  1. Anonymous
    2023-09-24T02:05:04+00:00

    From the analysis of the dump file you provided, it appears that the computer is blue-screening due to abnormal memory access.

    You can follow the steps below:

    1. Automatic virtual memory management

    You may set the virtual memory to be managed automatically by the system, which will optimize your system performance to some extent. Win + R to open "Run", type "sysdm.cpl", press Enter to open 'System Properties"> "Advanced" tab > "Performance" > "Settings"> "Advanced" tab"> "Virtual memory"> "Change" , check "Automatically manage paging file size for all drives", and press Enter to confirm.

    2. Memory Diagnostic

    Win + Q to open the search box, type "MdSched", press Enter to open the program, select "Restart now and check for problems(recommended)", then restart the system and start memory diagnosis.

    1 person found this answer helpful.
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  2. Anonymous
    2023-09-19T15:05:57+00:00

    hi Mosken_L thank you for your assist,

    heres the onedrive link of my minidump files minidump.rar

    0 comments
  3. Anonymous
    2023-09-19T08:58:01+00:00

    Hello Jupiter Supriyadi,

    Good to see you in Microsoft Community.

    If this abnormal situation only happened after you install GOOGLE PLAY GAME BETA, it means that the problem is more likely caused by the software. Moreover, the Beta version of the software belongs to the test version (unstable channel), and there may indeed be instability. Therefore, it is a good option to contact the software provider for further technical support, as they would be the best resource to provide you with specific guidance and solutions for their products.

    You mentioned that you get a blue screen when playing games after installing the app, please check if there are .dmp files in the C:\Windows\Minidump directory.

    • If so, package these files, upload them to OneDrive, and share them, and then include a link to share them in the next reply. Since these files detail exactly what happened when your system crashed, this helps us resolve your issue.
    • If not, run the following command to enable it. Win logo key + Q, open the search box, type "cmd", then right-click Command Prompt, select Run as administrator), and then type the following command. 
        wmic recoveros set DebugInfoType=3
      This is to enable blue screen logging. You need to access the C:\Windows\Minidump directory to see if there are .dmp files after the next blue screen appears.

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

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