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Can not get my BitLocker recovery key

Anonymous
2023-09-15T14:07:02+00:00

When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

"Sorry, something went wrong.

We're not sure what happened but refreshing the page may help, or try again in a little while.

TraceId: lBgh0JGs40W+tj6N.30.98"

Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

Any reply from people trying if that link works for them is appreciated.

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-09-16T18:05:43+00:00

    I did have multiple ways of recovering my bitlocker keys and none of them are working right now. This is completely unacceptable given that Microsoft will automatically turn Bitlocker on for some devices

    10+ people found this answer helpful.
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  2. Anonymous
    2023-09-16T20:31:26+00:00

    I have this issue and I got this solved just now. I saw the same message in the recovery key page as the OP, but when I logged in with my work (school) account, I can find the device recovery key successfully. Maybe try to login to the MS account page with a different account

    5 people found this answer helpful.
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  3. Anonymous
    2023-09-16T17:03:38+00:00

    Same as the rest of them - I go to my Microsoft account and click on the Bitlocker tab and get that message. The laptop is presently useless. I have quite a lot of experience building and repairing PCs and laptops, so I have tried all the recommended ways, but it won't even boot from a recovery USB without the Bitlocker key that I can't get from the laptop and now can't get from my account.

    Neither is there a way to tell if it's because that machine is on the Insider Dev ring - no other reports.

    It looks like we will have to wait until somebody in Microsoft's website management team gets around to finding the problem and letting us know.

    5 people found this answer helpful.
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  4. Anonymous
    2023-09-15T17:37:42+00:00

    Same, here. My system sometimes ask for recovery key when I switch between dual boot Windows. Now I'm locked out of one of my systems, while getting the same error as you on the recovery key page. Guess should have saved the keys to my password manager instead of trusting that it will always be available on Microsoft's platform.

    5 people found this answer helpful.
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  5. Anonymous
    2023-09-16T17:12:50+00:00

    Yes, unfortunately all we can do is wait. When this gets fixed, I'm instantly saving all my recovery keys to my password manager. I did not expect something like this could happen. Serves me right for trusting a single system and not having backup I guess.

    4 people found this answer helpful.
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