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Computer is connected to new router, but browser says no internet

Anonymous
2023-09-22T01:35:26+00:00

My mother-in-law just got a T-Mobile internet gateway. We installed it last night and everything connected is working except for my computer. It says that it's connected and has internet access, but when I open my browser it says no internet access. Is there anything I can do so that I don't have to resort to using my phone's hotspot?

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2023-09-22T03:12:00+00:00

    Hi, ZephyrMcGuitar,

    Sorry to hear you're experiencing this issue.

    The first thing that you can try is to reset the network settings and check if it fixes the problem.

    1-Click on Start then click on Settings

    2-Click on Network & Internet

    3-Scroll down, click on "Network reset" then click on "Reset now"

    4-When finished, reboot your PC and check if the problem was fixed

    If the problem persists, it could be a driver problem. Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the full model of your computer/laptop or motherboard?

    Also, attach a screenshot of the System Information Page:

    1-Right-click on Start then click on Run

    2-Type: msinfo32 and click on Ok

    And a screenshot of the version of the driver installed:

    1-Right-click on Start then click on Device Manager

    2-Click to expand the Network adapters

    3-Right-click on the Wifi/Ethernet driver and click on properties

    4-Take a screenshot of the General and Driver tab

    1 person found this answer helpful.
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