I can't change my profile picture to a custom one on PC but I can on xbox

I want to change my xbox profile picture not my Windows one

Hi, I'm Elise, a fellow user like yourself and I'd be happy to help with your issue.

Unfortunately there are some features available on the Xbox console which are not available in the Xbox app. Hopefully in a future update this will be available.

The only further suggestion I can give is to submit feedback on the issue using the feedback hub app, you can find this in the start menu.

Please let me know if you need any further assistance.

Kind Regards,

Elise

I don't buy any games from the MS Store and don't have an XBOX account (only a Local Windows account) so can't help with that,

but your title says....

"I can't change my profile picture to a custom one on PC but I can on XBOX", so I assumed you meant your Windows (PC) Account.

• Your image shows a Window with a number of icon options, but does not tell us anything. What exactly is, or is not happening ?

When you select a new image to replace the one at the top corner nothing happens ? Are you supposed to drag and drop, or ?

Anything in these two links useful ? (Hmm, just had a quick look. This seems to be a common problem).... https://answers.microsoft.com/en-us/windows/forum/all/changing-your-profile-picture-on-the-xbox-app/f687ae46-3b3d-44b9-94c9-701146d67fad

https://support.xbox.com/en-US/help/account-profile/profile/change-gamerpic-on-xbox-one

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To change your Windows User Account image you need to go to- Settings > Accounts > Account Settings \ Your Info > Adjust Your photo