We are running an up-to-date Windows 11 installation on a Dell Alienware Aurora R13 (including updated BIOS and drivers). We have attempted to connect a surround sound amplifier via the optical connector at the back of the machine. This audio is provided by a REALTEK chip. The amplifier and speaker connections have been tested with an external Blu-Ray player to confirm that 5.1 surround is working as expected. After connecting the optical cable to the computer and attempting to select 5.1 surround from the Windows Sound Settings dialog, only stereo options are available. We disabled the NVIDIA HDMI audio from the NVIDIA app - no change. We followed suggestions from many other Windows users with similar issues without success. From here we installed a new SOUND BLASTER Z SE to hopefully circumvent these issues, again only stereo options were available for digital outputs of the sound card. Again, we followed suggestions from other users without resolution. We disabled the Realtek audio to isolate the sound card, again no success.
As the problem persists for both the Realtek part and the sound card, the common factor is Windows. We have spent close to 40 hours on this issue and we do need this issue resolved for editing 5.1 audio. Listing all the actions we took to understand and hopefully resolve this issue would fill a novel. To summarize:
- Neither the Realtek or Soundblaster format in device settings displayed options other than stereo.
- Any 5.1 audio is received by the sound system as stereo. The surround amplifier indicates 2-channel encoding.
- We used the settings app and the old control panel sound settings to attempt to select 5.1, options were not available for both sound sources.
- We installed the 'Sound Blaster Command' app for the Sound Blaster:
- This seems to have disabled the 'Configure' button for the Windows device manager for the sound card.
- We tried Dolby, DTS and no encoder settings - no luck
- According to the SB Z SE manual, they recommend setting speakers (as opposed to surround) as default for surround - this didn't help.
- Disabling all other sound devices other than the one under test made no change.
- Updating, removing drivers and apps for both sound devices yielded no results.
- We tried all sorts of combinations of settings as suggested by other users unsuccessfully.
Although this seems to be a problem that has come up may times before, I feel that we have exhausted all possible options.
We were unable to attach screenshots of the various dialogs due to upload errors.
Please find system details below:
Time of this report: 8/28/2023, 19:54:45
Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware Aurora R13
BIOS: 1.14.0 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i7-12700F (20 CPUs), ~2.1GHz
Memory: 65536MB RAM
Available OS Memory: 65328MB RAM
Sound Devices
Description: Realtek Digital Output (Realtek(R) Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_10280AAB&REV_1001
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.9388.1 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 25/07/2022 20:00:00, 6320920 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (Sound Blaster Z SE)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_11020028&REV_1009
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: cthda.sys
Driver Version: 6.0.102.78 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 16/01/2022 20:00:00, 1086936 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Yamaha Surround (Sound Blaster Z SE)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1102&DEV_0011&SUBSYS_11020028&REV_1009
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: cthda.sys
Driver Version: 6.0.102.78 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 16/01/2022 20:00:00, 1086936 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No