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My PC keeps shutting down unexpectedly when playing Valorant

Anonymous
2023-03-25T11:12:54+00:00

Hello! My PC keeps shutting down unexpectedly every time I play Valorant, it usually crashes 1 or maybe even 5 times a day and it only happens when I play Valorant. I checked event viewer to see what's making my PC shut down and I found a few errors that were prior to the shut down event and they're mostly event ID 14 TPM errors, and after the shut down event there was another error volmgr event ID 162 and sometimes event ID 161. There's also some WHEA-Logger Event ID 46 errors and also an error that contains this message The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff940612271028, 0x00000000bc800800, 0x00000000060c0859). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4cef144a-7889-4d2c-9889-2e28f7b446ba.

This has been happening since January and I don't know which of these is causing the shut down so I'd really appreciate the help.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-10-05T00:56:29+00:00

    Did you ever find a solution??? I’ve been having this problem as well, no other game will shut down other than Valorant. I haven’t been able to play it in months and it’s devastating because that was my reason for buying a PC to begin with :/

    9 people found this answer helpful.
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  2. Anonymous
    2023-03-25T15:48:33+00:00

    2 people found this answer helpful.
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  3. Anonymous
    2023-03-25T17:37:33+00:00

    Hi Jess1267,

    Your minidump files indicates the AMD chipset drivers and memory (RAM) corruption no specific driver is listed

    1

    Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

    2

    Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

    1 person found this answer helpful.
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  4. Anonymous
    2023-03-25T11:44:03+00:00

    Hi Jess1267,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    1 person found this answer helpful.
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