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Microsoft GameInput Reconfiguration is crashing my pc.

Anonymous
2023-03-15T15:38:09+00:00

Hello,

For the past 2 months, after the big Win 11 update, my computer is crashing about 3-4 times daily. Its slowly becomes unresponsive and then everything freezes and I have to reboot manually. Upon closer inspection, I saw through the Reliability History viewer that before each crash there was a Microsoft GameInput Reconfiguration happening. I searched online only to find a lot of users like me having the same issue but no solution thus far.

The issue is happening regardless if my PC is idle, or I play games. Its mostly when Its idle or doing basic stuff, like web browsing etc.

I did a clean fresh installation and the issue was gone for 2 weeks then after an update I started having the issue again.

Prio to the big update I had no such issue.

It is critical that this is being investigate by Microsoft. I'm working from home and every time this happens, I have to hard reboot and re-open all my work applications. This is having an effect at my job. Also needless to say keep rebooting like this will eventually cause file corruptions or even dmg the SSD's.

My Specs:

Processor AMD Ryzen 9 3900X 12-Core Processor 3.80 GHz

Installed RAM 16.0 GB

MB: MSI Meg ACE 570x

VGA: Asus 2080 Super Strix

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro

Version 22H2

Installed on ‎2/‎10/‎2023

OS build 22621.1413

Experience Windows Feature Experience Pack 1000.22639.1000.0

Please any solutions are welcome. but I'd rather avoid solutions like renaming folders.

Thank you very much!

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-10-27T11:10:55+00:00

    After lots of PC BAD-POOL-CALLER crashes with simultaneously reported Microsoft GameInput reconfiguration
    I found out that crashes only happen if

    a.) an access point, UniFi UAP AC Pro (even with noc connected wifi devices) is in the same network as the PC's LAN

    and in parallel

    b.) a AVIRA Antivirus Pro (belongs to Norton) virus protection is installed

    After moving the UAP to a different network or after deinstallation of the AVIRA software there are no crashes anymore.

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  2. Anonymous
    2023-09-26T16:37:48+00:00

    I've an Intel Chip, so it seems its not an AMD issue.

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  3. Anonymous
    2023-07-26T14:57:25+00:00

    Hello,

    The issue seemed to stem from non-compatible mobo chipset drivers. I went to MSI website and I made sure I downloaded the supported AMD chipset drivers for my motherboard. Do not, I repeat, do not go to AMD website and download always download the latest chipset drivers. Just go with what your motherboard supports. The moment I did that, gameinput stop giving me issues.

    I hope it helps but nothing else I did make any difference. Only downloading the supported mobo chipset drivers from the manufacture did the trick.

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  4. Anonymous
    2023-07-23T17:14:48+00:00

    I have also been having this issue so I looked into it, and it seems to not be an issue with a windows update but with game input itself. Each time I disable game input the crashes stop, but as soon as I update windows it gets re-enabled, causing the crashes to start again.

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  5. Anonymous
    2023-03-16T08:02:34+00:00

    Hi Dennis Toufexis,

    Welcome to Microsoft Community.

    I can understand your confusion.

    You may need to consider uninstalling the update to verify whether the update is causing the problem.

    But you mentioned that you've done a Clean fresh installation.

    Verifying if the issue is caused by the update requires you to install your previous version of Windows and perform the update again, which can take a while.

    Based on the information you provided, it is likely that you have read the following thread.

    Moderators and customers provided some references.

    In summary, their references cover the following points.

    • Switch the power plan to High Performance mode.
    • Remove Xbox service components.
    • Consider updating the BIOS.

    Hardware compatibility issues are not ruled out, in addition to possible problems caused by updates.

    Among the threads with similar problems to you, there is a commonality, the vast majority of users have the hardware situation for AMD processors and ASUS motherboards.

    AMD illustrates a compatibility issue related to fTPM.

    This link does not describe exactly the same situation as you, but it does provide some evidence that there are some compatibility issues.

    Intermittent System Stutter Experienced with fTPM Enabled on Windows® 10 and 11 | AMD

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Kyo - MSFT | Microsoft Community Support Specialist

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