DWM crash and Faulting module name: KERNELBASE.dll Causing black screen

I am also seeing this as of late...I thought it might be related to VideoStudio, but based on logs, VideoStudio might just be pushing the video card hard enough to cause this crash, which looks to be Windows or NVIDIA driver caused...still digging to see if anybody has resolved this as it is terribly annoying, espcially when one is trying to create a memorial video for their aunt and it needs to be done in 4 days!

VideoStudio 2021 and 2023 both crashing when editing a new simple VS Project 8 minutes long with ~50 pictures, Pan and Zoom on them, Crossfade transistions and a single audio track. I run 3 monitors, a NVIDIA 2060 card with the latest Studio drivers, SSD drive, i7 4-core with 16GB of RAM and was having issues with VideoStudio 2021 and now after upgrade, the issues continue. During editing at times, my screens all flicker, the desktop background goes black and VS hangs, looks like it comes back to life and once I click on the timeline, locks up and I have to End Task on VS to get things to come back to life. I do not have any other seen issues with any other applications. Below is my system summary and hardware info along with the relevant event logs.

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name OFFICE-PC
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P3.00, 7/10/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Product Z87 Extreme4
BaseBoard Version
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2728"
User Name OFFICE-PC\adam
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 7.73 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 5.58 GB
Page File Space 0 bytes
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

Faulting application name: rundll32.exe, version: 10.0.19041.746, time stamp: 0xfb4a9a6b
Faulting module name: msvcrt.dll, version: 7.0.19041.546, time stamp: 0x564f9f39
Exception code: 0x40000015
Fault offset: 0x000000000000ae22
Faulting process id: 0x15b4
Faulting application start time: 0x01d9e32d08517075
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\System32\msvcrt.dll
Report Id: 9b047d01-8ac1-4181-80cc-2eaeb53d5d4e
Faulting package full name:
Faulting package-relative application ID:

The Desktop Window Manager process has exited. (Process exit code: 0xc00001ad, Restart count: 1, Primary display device ID: NVIDIA GeForce RTX 2060)

Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3324, time stamp: 0x6967c799
Exception code: 0xc00001ad
Fault offset: 0x000000000012d9b2
Faulting process id: 0x4b0
Faulting application start time: 0x01d9e2cc27fd2ed1
Faulting application path: C:\WINDOWS\system32\dwm.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4c1e359a-7583-4431-8c2c-b68263aee4ac
Faulting package full name:
Faulting package-relative application ID:

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: vstudio.exe (15836) consumed 7759998976 bytes, vmmem (18408) consumed 959315968 bytes, and OneDrive.exe (6040) consumed 316928000 bytes.

Fault bucket 1289400986337201437, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: dwm.exe
P2: 10.0.19041.746
P3: 6be51595
P4: KERNELBASE.dll
P5: 10.0.19041.3324
P6: 6967c799
P7: c00001ad
P8: 000000000012d9b2
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D31.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9DDE.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9DFE.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E0E.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9E2E.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_dwm.exe_f49098a8419ec2427f95ef29b45dc9b8ecc533_c2f10bab_31316e54-70fc-47a3-abb5-d555063cf79a

Analysis symbol:
Rechecking for solution: 0
Report Id: 913c2df4-93b9-4561-be3b-e754594bbc59
Report Status: 268435456
Hashed bucket: 560d9b7cacf9c07e21e4df5d93aacd1d
Cab Guid: 0

hopefully this gets sorted been having this issue for a month now

Hello,

i have already done this and i have tried to do it again with no luck even when the outcome says corrupted files are fixed after using restore health, i have tested it on a game (dying light) in which basically guarantee to get black monitor loose connection issue as soon as i get control of the character, its really strange as that i play ARK and RDR2 for many hours and those game don't get effected by it while playing on ultra setting to test. while smaller games like dying light which crashes immediately and or genshin which will crash within 45 minutes of starting it up while playing on LOW in game settings setting . so far i have managed to play genshin by placing it on low graphics mode and windowed and it seems to work fine with no issue.

HI,

Sorry if it didn't help.

I will now recommend that you try to repair Install Windows with an In-place Upgrade to fix the system.

You can follow the guide from the link below.

https://www.tenforums.com/tutorials/16397-repai...

I hope this helps. Feel free to ask back any questions and keep me posted.

Disclaimer: There are links to non-Microsoft websites.

The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi Deus,

I'm Paul and I'm here to help you with your concern.

Since the faulting module is a system file driver, I will first recommend htat you use System File Checker to check and fix corrupted system files that may be the cause of the issue. Please refer to the link.

https://support.microsoft.com/en-us/help/402652...

I hope this helps. Feel free to ask back any questions and keep me posted.