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Computer not Booting after Installing New RAM

Anonymous
2023-10-19T19:44:56+00:00

Recently I wanted to replace my Corsair Vengeance, 4800mhz, Sodimm, DDR5 x2 16gb RAM sticks with the exact same sticks but x2 32gb RAM. After installing the two new RAM sticks the computer won't boot up. I press the power button, it lights up and nothing else happens. It doesn't get far enough for me to be able to open the bios or check the computer's technical menu. I've also tried updating my bios. My computer supports up to 64gb of ram and it's the right MHz and DDR for the computer so that shouldn't be the problem. The PC Specs are as follows in the photos.

https://cdn.discordapp.com/attachments/1096583879336394762/1164649548724052110/System_Specs_1.png?ex=6543fb6a&is=6531866a&hm=34ca25651a016f81e3debf17c351aafe42a3b63141542245131e9ccaa51e41e5& 

https://cdn.discordapp.com/attachments/1096583879336394762/1164649548283662476/System_Specs_2.png?ex=6543fb6a&is=6531866a&hm=31b688ef271681405fcdaac901f58c834bd155e1d2c3ea1f79861c77969bbdbd&

Wasn't sure where else to post this as MSI does not appear to offer support for hardware like this. Any thoughts or help would be appreciated.

Windows for home | Windows 11 | Performance and system failures

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    Anonymous
    2023-10-19T22:41:16+00:00

    It seems like you've encountered a problem with your RAM upgrade. Given that the new RAM sticks are compatible with your system in terms of capacity, speed, and type, the issue could be related to one of several factors. Here are a few troubleshooting steps to consider:

    1. Check the Installation: Ensure that the RAM sticks are properly seated in the slots. Sometimes, improper installation can prevent the system from booting.
    2. Try Individual Sticks: Attempt booting the system with each new RAM stick separately. This will help identify whether the issue lies with a specific stick.
    3. Reset CMOS: Resetting the CMOS might help if there are any conflicts arising from the change in hardware. Refer to your motherboard's manual for instructions on how to perform a CMOS reset.
    4. Check Compatibility: Although the RAM sticks you purchased are theoretically compatible, there could be specific compatibility issues not apparent at first. Check for any specific recommendations or guidelines from your motherboard manufacturer regarding RAM compatibility.
    5. Power Supply Check: Ensure that your power supply is capable of handling the new RAM configuration. Sometimes, adding more powerful components may require a more substantial power supply unit.
    6. Update BIOS: Even if you have attempted to update the BIOS, ensure you have the latest version available for your motherboard. Sometimes, specific updates might be required to fully support new RAM configurations.
    7. Professional Assistance: If you've exhausted all options and are still unable to resolve the issue, consider seeking professional assistance from a local computer repair shop or contacting the manufacturer's support services for further guidance.

    By following these steps, you can troubleshoot the issue and hopefully identify the root cause of the problem. If the issue persists, it's essential to seek expert advice to prevent any potential damage to your system.

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  1. Anonymous
    2023-10-22T16:01:11+00:00

    After going through the list. Updating BIOs again, then resetting BIOs and CMOS did the trick. Thank you all.

    10+ people found this answer helpful.
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  2. Igor Leyko 110.6K Reputation points Independent Advisor
    2023-10-19T20:24:42+00:00

    Hi,

    My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

    You have a laptop, so some compatibility problems may be possible. Please check MSI's compatibility list for your laptop or ask MSI support for a clarification.

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