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Help... what do I do??? I have no idea what this means... and i don't talk computer lingo...

Anonymous
2023-10-25T09:52:32+00:00

Notice

New CPU installed, fTPM NU corrupted or fTPM NU structure changed... Press Y to reset fTPM. If you have BitLocker or encryption enabled,

FTPM will NOT enable in new CPU, the system will not boot without a recovery key. Press N to keep previous fTPM record and continue system boot,

you can swap back to the old CPU to recover TPM related Keys and data.

[Yes]

[Nol

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-10-25T10:27:24+00:00

    Hi, I'm Elise, a fellow user like yourself and I'd be happy to help with your issue.

    It sounds like you have had a repair made on your PC with the CPU replaced.

    This warning is saying that if you had your hard drive encrypted you won’t be able to access the data on it without a recovery key.

    There are two choices which it is giving you, if you have the recovery key or can find it using these steps: https://support.microsoft.com/en-us/windows/fin...

    Then you can press yes, reset the TPM, and enter the recovery key. It will let you get into Windows and all your data.

    If you don’t have a recovery key or can’t get it, then you need to put the old CPU back in the device, or if you press yes, it will basically leave you unable to access any of your data.

    Please let me know if you need any further assistance.

    Kind Regards,

    Elise

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