Share via

I have a Brio 500 camera won't work with Windows Hello

Anonymous
2023-03-25T15:32:12+00:00

I have a Brio 500 camera that doesn't seem to work with Windows Hello. Any idea how I can set this up?

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JosephT71 9,210 Reputation points
    2023-09-07T22:10:55+00:00

    There is nothing to solve. Brio 500 doesn't have an infrared camera and will never be compatible with windows hello face.

    Nothing in the logitech launch announcement said anything about windows hello.

    https://ir.logitech.com/press-releases/press-release-details/2022/Logitechs-New-Brio-500-Series-Webcams-and-Zone-Vibe-Headphones-are-Designed-for-Hybrid-Work-Era/default.aspx

    https://prosupport.logi.com/hc/en-us/articles/10518697491479-BRIO-Webcam-Comparison-Chart

    None of the initial product reviews said anything about windows hello.

    https://www.forbes.com/sites/marksparrow/2022/09/14/logitech-launches-new-brio-webcam-and-zone-vibe-headphones-for-hybrid-working/?sh=30901a903c53

    https://www.tomshardware.com/reviews/logitech-brio-500

    https://www.theverge.com/2022/9/14/23350590/logitech-brio-500-1080p-webcam-design-privacy-shutter-zone-vibe-100

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-19T13:37:54+00:00

    I had the same issue and was informed by Logitech that the Brio 500 doesn't support Windows Hello

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-09-07T19:31:33+00:00

    Has this been solved, im considering to buy the brio 500 but this kinda makes me worry

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-08-07T18:34:33+00:00

    I've seen that others are having issues with the Logitech BRIO 500 (2023). Here's a Reddit post from a couple of months ago:

    Windows Hello not recognizing Brio 500

    0 comments
  5. Anonymous
    2023-03-26T11:06:58+00:00

    Hi Chris Rayburn,

    Welcome to Microsoft Community.

    I can understand your confusion。

    To better assist you in analyzing the issue, I would like to confirm some information with you.

    • What is the specific manifestation of what you mean by doesn't seem to work?
    • Did you buy this product through the official Logitech channel?

    Logitech officially states that the product is certified by Microsoft.

    The Brio webcam is also very simple to use with Windows Hello.

    I assume that your Brio device has no problem at the hardware level, but there is an exception when configuring Windows Hello.

    Then you can refer to the methods in that link to reset Windows Hello related services.

    Help with resetting my Windows Sign-in Pin - Microsoft Community

    If you are concerned about hardware failure, it is recommended that you contact the seller immediately for after-sales service.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Getting Started - BRIO 500 – Logitech Support + Download

    If there is anything not clear, please do not hesitate to let me know.

    Best Regards,

    Kyo - MSFT | Microsoft Community Support Specialist

    0 comments