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Help adding school account onto laptop

Anonymous
2023-09-01T16:31:12+00:00

I've been having trouble trying to add my college email onto my laptop. I have a Surface 5 Laptop. Every time I try to add my school email, I get some error message saying it could not add it for reasons I can't understand. I haven't done much besides constantly trying to add the school email. I don't know what to do.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-09-02T03:38:32+00:00

    Hi QuetzalUE，

    Welcome to Microsoft Community.

    Is there any error or prompt when you add your school account?

    Normally, the steps to add a school or work account are as follows:

    If you're using the same PC for both personal and school or business work, you may want to add various accounts to your PC to make it easier for you to get to the files, apps, and information associated with each account. When you access work or school, you'll be connected to your organization's domain and have access to its resources.

    To add another account to your PC:

    1. Select Start > Settings > Accounts > Access work or school.
    2. Next to Add a work or school account, select Connect.
    3. Enter that person's account info, select the account type, and then select Add.

    Add or remove accounts on your PC - Microsoft Support

    I think that the case that can not be added is that the school account may need to be added in the school network environment or domain environment, which also needs attention. (You need to check with school staff)

    If you have any questions, feel free to leave us a message.

    Best regards

    Manson | Microsoft Community Support Specialist

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  2. Anonymous
    2023-09-04T15:24:07+00:00

    Thanks for your help, I followed the steps but got the same error message, so I think I'll follow up with my school technician and see if we can get it solved. Thanks again for your help.

    3 people found this answer helpful.
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  3. Anonymous
    2023-09-05T02:27:27+00:00

    Ok, according to the error code in the picture you provided, I can find that the problem may be related to the version of Windows 11 installed on your computer.

    As shown in the figure below, accounts provided by schools usually come with Windows Education licenses and Office Education licenses, which are different from Windows 10 Home/Professional pre-installed on PCs.

    Image

    Troubleshooting Windows device enrollment problems in Intune - Intune | Microsoft Learn

    If you contact the school technical staff, you can tell them about this situation.

    Hope this information is helpful to you!

    2 people found this answer helpful.
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  4. Anonymous
    2024-01-05T19:38:52+00:00

    unlock school account

    1 person found this answer helpful.
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  5. Anonymous
    2023-10-16T03:43:10+00:00

    Hello, I'm encountering a similar issue. I can log in to Microsoft with my school account without any problems. However, when I try to add a user to my laptop using my school email, it doesn't seem to work. I'm having trouble figuring out what the issue is. I would greatly appreciate it if you could help me with this matter.

    (I'm currently using surface laptop 4 )

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