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Windows 11 PC CONSTANTLY CRASHING - no BSOD

Anonymous
2023-09-15T12:40:43+00:00

Like the title says, I believe it is the wifi card on my mobo that triggers restarts on my pc all damn day. It can be anywhere from 5 crashes to 15+ crashes a day and it is making it impossible for me to do my work. I have to save every project I work on every 10 minutes. It is driving me absolutely insane. This has been going on for 7+ months now..

All parts were bought a year ago brand new at a retail store and function fine.

Rig: Gigabyte B660M DS3H AX DDR4 - This has the Intel 6E AX211 which I think is the source of the problem.

Intel i7-12700K

Lian Li Ghalahad 360

EVGA Geforce GTX 3060

Corsair Vengeance 16GB

Thermaltake Toughpower 850W Gold

Here are some things I have tried (there are a lot more probably, every time it crashes I try to apply some new fix)

CMD commands like sfc scannow and the likes

Changed bandwidth and power management settings for Wifi card

Crash monitoring software (HWinfo, WhoCrashed) set to monitor WHEA errors - it can't pick them up

Edited some registry keys I thought involved the card's permissions and startup

Undervolted the cpu

Changed c-states and other power config related settings in bios

Tested ram with memtest - memory is fine

Updated every driver under the sun. If it's on my computer it's the absolute latest available.

I do not have any unnecessary intel or geforce software installed.

One thing that I tried recently was running specific settings on Driver Verifier to cause a BSOD and produce a minidump. The restarts are just that; they don't produce any log files anywhere.

I scanned for all logs not related to Microsoft and got an immediate bsod. The minidump file it produced lead me to an old Razer driver so I deleted that and it still hasn't stopped. I've started running Driver Verifier all day every day and I can't replicate the BSOD like I did with the razer driver. With it gone and still running the verifier tool I know it's running and putting stress on the drivers, and it still crashes or restarts just like usual but with no BSOD, so it doesn't leave any more minidumps.

Here are the logs from Event Viewer>Windows Logs>System: https://drive.google.com/file/d/1cfLmQZdxtZ3tAoDAVtmnI2x0OxXjiWYo/view?usp=sharing

These are directly tied to the Intel wifi card (the believed source of the problem) :

https://drive.google.com/file/d/1bBg8MO1-07jZXPXUkrELUYflaAFyONs0/view?usp=sharing

Here is the link to the Minidump

https://drive.google.com/file/d/1dC8ibt4ESD2AXe-XucgugpyOvk67FWmW/view?usp=sharing

I am 99% sure this is a driver/software issue. Nothing has ever been problematic with the computer except for these restarts which started about 7 months ago. I have no problems playing games or rendering schematics or videos, and the wifi card's connection has always been stable and solid, however everything I've noticed in the past 7 months of daily crashing (and hundreds of hours lost due to a crash with no noticeable trigger or cause) leads me to believe the wifi card is the problem. When it started crashing it automatically made a new priority log under event viewer for the card, and the system crash logs from event viewer match up perfectly with the wifi card's logs. Either way I am really hoping someone smarter than I can help me here, this crash is seriously driving me insane and I am going to throw my pc off my balcony soon if it doesn't stop. Please help me

*Edited main body to better describe the problem*

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-18T21:58:42+00:00

    Am I talking to a brick wall now? Or does nobody have any suggestions? Do I just bring this topic to tomshardware or somewhere else?

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  2. Anonymous
    2023-09-16T07:55:34+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    Make sure that share links are available without sign in.

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  3. DaveM121 886.1K Reputation points Independent Advisor
    2023-09-16T06:53:00+00:00

    Sorry, I was offline.

    Is your PC still crashing after flashing the latest version, is there still no minidump files created in C:\Windows\Minidump?

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  4. Anonymous
    2023-09-15T22:26:31+00:00

    Hey Dave, thank you for the quick reply. A few intel programs came with the pc, which most of have been deleted. The only remaining intel software is Intel Arc Control, along with the wireless drivers, serial IO and the chipset firmware. Arc Control and the chipset won't uninstall because the setup software 'SetupChipset.exe and IntelArcControl.exe' cached and deleted themselves and now refuses to remove the main program. It says the installer exe is gone but installing the old or newer versions of the installer doesn't fix the issue. They are able to update but they are unable to be deleted so I guess that's just a thing. The only software that might 'monitor' the system is Arc Control but I've never heard of it making executive functions unless it's asking for permissions on startup. Please let me know if I'm wrong.

    The bios was updated less than a month ago. There is a new version released 15 days ago but only mentions DDR support for older/newer versions of ram and enables SPD write protect. I am veery skeptical this will fix the issue but I will give it a go and edit/make more posts here on my situation.

    EDIT-Flashed with latest about 2 hours ago. No joke as it was restarting from the update it went into a crash loop. it's crashed 4 times in the 2 hours I've reflashed.

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  5. DaveM121 886.1K Reputation points Independent Advisor
    2023-09-15T13:18:47+00:00

    Hi, I am Dave, I will help you with this.

    1

    Do you have the Intel Driver and Support utility or other Intel monitoring software installed on your PC, if you do, uninstall them

    2

    Go to the support page for your Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

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