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Wireless keyboard is recognized, but input does not work. What can I do?

Anonymous
2023-10-12T19:42:56+00:00

Hello all,

I have a problem with my wireless keyboard (see below for my previous attempts at a solution and hardware / software specifications):

The USB receiver of my keyboard was worn out at some point, so it didn't fit properly in the USB port anymore. As a result, my laptop hardly recognized my keyboard anymore, so I had the keyboard company send me a new USB receiver. It fits tightly and my laptop recognizes it reliably. In the device settings, the keyboard is displayed under "Input" with a green dot (see Figure 1).

However, when I type on the switched-on wireless keyboard, no input is made.

What I have tried so far (in various permutations):

  • Unplugging and replugging USB receiver, on different USB ports (always the same: keyboard is recognized flawlessly, but no input possible).
  • Computer reboot.
  • Remove and re-add the keyboard in the Device Settings and (see Figure 2) the Device Manager.
  • Automatically check for keyboard driver updates in Device Manager (there are none).
  • Replace keyboard batteries.
  • Pray.

Specifications:

  • Windows version: Windows 11 Education (23H2).
  • Keyboard: Cherry Stream Keyboard Wireless (JK-8550DE-2).
  • Laptop: Dell Inspiron 7577.

Since my laptop is slightly battered and the built-in keyboard is starting to fail in some places, I depend on an external keyboard. Therefore, already many thanks for the help and best regards

***** moved from german to english Community *****

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-10-15T22:34:33+00:00

    Hi Johann,

    Thanks a lot for your answer!

    The problem has since been solved – or rather, it wasn't a problem after all. Rather, I was the problem: I overread the instructions for pairing the keyboard with the new USB receiver in an email. When I followed the instructions, it all worked out. My question has therefore become superfluous.

    Thanks again, all the best!

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  2. Anonymous
    2023-10-13T10:45:46+00:00

    Hello,

    Thank you for using Microsoft products and posting to the community.

    Based on your description, since you have mentioned that you have replaced the USB receiver, it is possible that the receiver and the keyboard itself no longer matches each other.

    Please try using the receiver and the keyboard on another computer, and see whether it works.

    Tell us the results, and we will get back to you as soon as possible. Based on that, we may recommend other troubleshooting steps.

    We look forward to your response.

    Best Regards,

    Johann - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2023-10-16T01:06:14+00:00

    Hello,

    We are very happy to know that everything is now working on your end.

    Do not hesitate to ask the community at any time in case you have any questions in the future.

    I am glad I was able to help, feel free to mark the response above that contained the solution to make it easier for other customers to find the solution more quickly.

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