My turtle beach headset won’t work properly and I don’t know what to do

Question

My turtle beach headset won’t work properly and I don’t know what to do

Anonymous

I have a turtle beach headset that I use on my pc I’ve tried everything to fix this issue update drivers and all that but it still won’t work what happens is that when I test my mic it saying it is picking it up but when I use it on games and the Xbox app I can hear out of my headphones but it doesn’t pick up my mic if anyone could help me out I would appreciate it

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10 answers

Answer 1

Anonymous

Hey John something awesome happened today my mic is working now I’m sure how it happened it was probably from one of your methods but my mic works on my games now I appreciate your help

Answer 2

Hi there, thank you for letting me know.

Let's delve deeper into this and try some specific troubleshooting steps. Please try following the troubleshooting steps outlined on the Xbox support page for wireless headsets: "Xbox Wireless Headset Troubleshooting" https://support.xbox.com/en-US/help/hardware-ne...

Additionally, Turtle Beach also has a dedicated support page for the Stealth 600 Gen 2 headset. You may find useful information and troubleshooting steps there: "Turtle Beach Stealth 600 Gen 2 Troubleshooting" https://support.turtlebeach.com/s/article/36005...

Give these steps a try and let me know your progress.

John J.D.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

Anonymous

Hey John thanks for getting back to me it is still not working my mic is still not being picked up on the Xbox app or any of my pc games like fall guys or Fortnite I also use a Stealth 600 Gen 2 USB for Xbox as my headset

Answer 4

Thank you for getting back to me.

Have you checked if the Xbox Game Bar has microphone access toggled on also?

You may need to reset both your Xbox app and Xbox Game Bar:

> Press the Windows + I key to open Settings.

> Click on the "Apps" tab.

> Click on "Installed apps."

> Scroll through the app list or use the search bar to locate the Xbox.

> Click the three-dots menu (...) next to Xbox and select "Advanced options."

> In App permissions section, make sure both Camera and Microphone is toggle On.

> Scroll down to the Terminate section and click on "Terminate."

> Scroll down to the Reset section, and click on "Repair." Wait for a moment, after that test if it is working.

> If the issue persists, go back to the same settings, scroll down to the Reset section, and click on "Reset" (confirm the action if prompted).

> Restart your PC and test.

Repeat these steps for the Xbox Game Bar app as well.

Make sure both apps are updated from the Microsoft Store as well. Let me know how this goes, and we'll continue troubleshooting if needed.

John J.D.

Answer 5

Hi there, I am John J.D., a fellow Microsoft user like you.

I'm sorry to hear about the trouble with your Turtle Beach headset. Let's work through this together.

First, ensure that the headset microphone is not muted. Navigate to Sound Settings > Microphone > Input volume, set the volume to 100, and test by speaking or lightly tapping your headset mic to see if the mic meter registers activity.

After that, check your microphone privacy settings by going to Settings > Privacy & Security > Microphone. Ensure that Xbox app and your gaming apps have microphone access toggled on.

Let me know if this helps or if you need further assistance or if issues persists.

John J.D.

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My turtle beach headset won’t work properly and I don’t know what to do

10 answers