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My keyboard keeps disconnecting and reconnecting

Anonymous
2023-10-29T17:34:17+00:00

Whenener i use my PC, the keyboard will randomly not work or entirely disconnect and reconnect, the intervals vary as sometimes it will for 1-3s not work, then magically work again, and whenever it does the keyboard "shuts off" completely, and sometimes it even disconnects for about 15-25s before it reconnects again, both the PC and the keyboard are not even a month old, i have tried other keyboards but the same thing happens

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-10-29T18:08:29+00:00

    Hello, this is Emily.

    How are these keyboards connected? Do you connected via USB port, or bluetooth?

    If you've been using the same USB port for both keyboards you've tried, then try a different port, or try a bluetooth keyboard if possible, to see if that improves. I just want to make sure we are not dealing with a port issue. With internmittent issue like this, more often that not, it is a hardware issue instead of software issue.

    If the same issue continues, I will recommend that you launch the computer into BIOS, and observe if the keyboard issue continues. If it continues, this is not a Windows issue, but a hardware issue, or potentially BIOS/firmware issue. You can go to the computer's manufacturer website, locate the model support, download and install BIOS to see if it helps. Or contact manufacturer support, as your computer is still covered under standard warranty.

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