Hi David, download the linked file:
https://1drv.ms/u/s!AqQnVFhmcB_wnUTyHKtfq9vJHIPJ?e=snXcJG
Unzip and double click on the registry file. Allow the merge and restart the computer.
If Windows Update is still not working, open Windows Powershell and copy/paste/run the following command:
gsv BITS, cryptsvc, dosvc, mpssvc, msiserver, SecurityHealthService, TrustedInstaller, usosvc, WinDefend, winmgmt, wscsvc, wuauserv | ft -auto Name, DisplayName, StartType, Status
Post a screenshot of the output. Also share logs from Farbar Recovery Scan Tool (FRST).
https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/
- If your computer language is not English, rename FRST64.exe to FRST64English.exe
- Run FRST and press "Scan"
- Two logs are created in the folder that FRST is run from, FRST.txt and Addition.txt
- Upload the logs to OneDrive, Google Drive or any file sharing service
- Post the share link
Note: If you are downloading FRST with Edge, smartscreen will initially block it.
Click on the 3 dots next to the warning and select Keep-> Show more-> Keep anyway.