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I don't have audio on my laptop w/wo my headset, how do i fix it?

Anonymous
2023-09-22T16:10:32+00:00

hello my device is a acer Predator Helios 300 2022
While i was cleaning for storage i accidentally deleted Realtek audio on my laptop it was (1.35gb) and i uninstalled it, when i tried to install it back it didnt work even tho i installed the newer version (i noticed because the thing i installed had a diff version from the one i accidentally deleted), i have tried everything to get it back back id doesn't work i've followed alot of tutorials and none of them worked/all of them had a diff prob from mine. when i tried to use troubleshoot (output device) it showed "Audio services not working" and when i tried a tutorial to fix it, it didn't work. i installed the latest audio drivers and it still didn't work. also when i check my storage there is nothing related to realtek audio at all (just like the one i deleted) it was only the realtek audio console, i am very sorry if this is too long.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-22T17:58:31+00:00

    Hi brylle, my name is Anderson Souza, I hope I can help you with your issue.

    If you haven't tried using a restore point, maybe this will help you.

    This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app or driver, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

    Check the steps in the corresponding topic on the link below:

    https://support.microsoft.com/windows/31ce2444-...

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  1. Anonymous
    2023-09-23T04:06:39+00:00

    Hello!
    Thank you very much! it helped and i now have audio again! I am so happy because i didn't have audio for 6 days and i was about to lose my mind so thank you again from the bottom of my heart

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