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Blue screen Sad face :(

Anonymous
2023-09-09T07:52:51+00:00

while im trying to game, during mid game, i freeze for about 2 seconds then my whole pc crashes and i get the blue screen with a sad face. the stop code is VIDEO_TDR_FAILURE. then proceeds to tell me what failed which is nvlddmkm.sys... ive already updated all my drivers. im not sure what to do

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-09-09T09:17:45+00:00

    Your minidump file does indicate it is the Nvidia driver that is causing the system to crash.

    Rather than updating the Nvidia drivers, please try this method to install a slightly older version of that driver. they are more stable than the latest version provided by Nvidia.

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website or to the Nvidia website to download and install ta slightly older version of the Nvidia device driver.

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  2. Anonymous
    2023-09-09T09:00:53+00:00

    2 people found this answer helpful.
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  3. Anonymous
    2023-09-09T08:25:13+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

    2 people found this answer helpful.
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