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Microsoft Phone Link App - no sound in phone calls

Anonymous
2023-07-09T13:39:49+00:00

Hi there,

I have a problem with Microsoft Phone Link App - everything is well connected via both bluetooth and wifi, and I can initiate phone calls.

However, the other side cannot here me and I cannot hear them.

I'm trying to use my pc's headphones with microphone for the call.

I don't know how to solve this - it's obviously a settings thing, not a connectivity (as said, everything is connected and I could initiate the call)

Please help!
Thank you

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2023-09-12T19:58:14+00:00

    Where is the phone link settings audio sharing option. I'm on Samsung s23, i don't see it in options.

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  2. Anonymous
    2023-09-14T07:42:45+00:00

    Hi there,

    I am on Windows 11 and a Samsung device. Reconnecting the device did the trick for me, and I am able to hear the voice and others can hear mine as well.

    If you are still dealing with this, you may try deleting the device and adding it back in Windows. Also delete your device from "Bluetooth and Devices " settings. If that doesn't work, I suggest you to try clearing the data from Android App as well before reconnecting. Hope that helps.

    Thank you.

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  3. Anonymous
    2023-07-09T14:15:18+00:00

    Hi Yanko,

    I'm Amr, an independent advisor.

    Check if you have enabled the settings to allow apps to access your Microphone

    Click on the Windows icon and go to Settings > Privacy > Microphone

    Under "Allow access to the microphone on this device", select Change, then turn on Allow apps to access your microphone.

    I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

    This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

    Best Regard

    Amr

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  4. Anonymous
    2023-07-09T16:44:08+00:00

    Hi thanks again but:

    • my windows is up to date
    • microsoft store apps are updated automatically

    don't really know what else do to.. all the restart / disconnect-connect etc. don't have any effect whatsoever.

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  5. Anonymous
    2023-07-09T15:27:01+00:00

    Hi Yanko,

    I'm Amr, an independent advisor.

    Check if you have enabled the settings to allow apps to access your Microphone
    Click on the Windows icon and go to Settings > Privacy > Microphone
    Under "Allow access to the microphone on this device", select Change, then turn on Allow apps to access your microphone.

    I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

    This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

    Best Regard
    Amr

    Thank you for your response, Amr.
    I appreciate your suggestion, but the setting to allow apps to access my microphone was already on. So looks like this is not the case here...
    If you have any other suggestions please let me know.

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