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After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported. (second time)

Anonymous
2023-08-29T17:37:00+00:00

This happened last year as well, and during the next update, it was automatically fixed. However, it has occurred once again. ????????????????

After installing the latest Windows update, I noticed that my Ultrawide monitor's resolution is no longer being supported properly. Prior to the update, the monitor displayed content at its native resolution without any issues. However, following the update, the resolution options seem limited, and the display quality has notably decreased. This has affected both my work efficiency and the visual experience while using my computer.

Steps Taken: I have attempted to update graphics drivers, adjust display settings, and reboot the system, but the issue persists.

Report Date: Tuesday, 29 August 2023

Report Time [hh:mm:ss]: 10:45:55 PM

Operating System: Microsoft Windows 11 Pro 10.0.22621

IGCC Version: 1.100.5180.0

Language: en-US

Physical Memory: 7.73 GB

Current Resolution: 1920x1080

Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz

Processor Speed: 2995 MHz

GFX Driver Name: Intel® UHD Graphics

Shader Version: 5.1

OpenCL* Version: 3.0

* Microsoft DirectX* *

Runtime Version: 12

Hardware-Supported Version: 12

Vendor ID: 8086

Device ID: 9A78

Device Revision: 01

GFX Driver Version: 31.0.101.4502

Dedicated RAM: 128 MB

Shared RAM: 4 GB

Max Supported Displays: 4

GFX Vulcan: 1.3.250

GFX GOP: 17.0.1042

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Digital Display 1 *

Display Name: Built-In Display

Display Type: Digital

Serial Number: -

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Maximum Image Size

Horizontal - 13.39 inches

Vertical - 7.48 inches

Supported Modes

1920 x 1080 (48p Hz)

1920 x 1080 (60p Hz)

Power Management Support

* Digital Display 2 *

Display Name: LG HDR WFHD

Display Type: Digital

Serial Number: -

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Maximum Image Size

Horizontal - 31.5 inches

Vertical - 13.39 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 480 (60p Hz)

720 x 576 (50p Hz)

800 x 600 (60p Hz)

800 x 600 (75p Hz)

832 x 624 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1152 x 864 (60p Hz)

1152 x 870 (75p Hz)

1280 x 720 (50p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1280 x 1024 (75p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (50p Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (75p Hz)

2560 x 1080 (50p Hz)

2560 x 1080 (60p Hz)

2560 x 1080 (75p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (24p Hz, 4K)

3840 x 2160 (25p Hz, 4K)

3840 x 2160 (30p Hz, 4K)

Power Management Support

Standby Mode Supported

Suspend Mode Supported

Active Off Mode Supported

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2023-08-31T07:44:38+00:00

    Hi Ivan,

    Thank you for your update. I've attempted this three times, but it hasn't been resolved yet.

    Yours sincerely,

    Mendis

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  2. Ivan B 107.9K Reputation points Independent Advisor
    2023-08-30T18:35:18+00:00

    Hi, R_Mendis.

    Probably the driver updated and lost monitor recognition so reinstall the intel video driver in the DCH version to see if that solves it.

    Right, download the DDU App

    https://ftp.nluug.nl/pub/games/PC/guru3d/ddu/[Guru3D.com]-DDU.zip

    Note: DDU is a third-party application to erase the video driver completely and reinstall it.

    Video driver: https://dl.dell.com/FOLDER10289968M/1/Intel-UHD...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    1. After downloading, extract the ddu in a folder.
    2. Run Driver display Uninstaller.exe application, select Model tab, put GPU and Intel.
    3. Click on the second clean and do not restart option and wait for the process to finish.

    4 After the finished process in the DDU and install the new video driver and then restart the computer and do the test.

    Independent Advisor - Community

    Thanks

    0 comments
  3. Anonymous
    2023-08-30T08:21:09+00:00

    Hi Ivan,

    Thank you for offering your assistance.

    Laptop Model: Dell Vostro 3500 (i3)

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  4. Ivan B 107.9K Reputation points Independent Advisor
    2023-08-29T21:37:45+00:00

    Hi , R_Mendis

    I am Ivan, I will help you with this.

    Which laptop model can't I identify?

    Independent Advisor - Community

    Thanks

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