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Windows isn't recognizing my tv as an audio device.

Anonymous
2023-09-10T06:52:03+00:00

I am trying to connect my Windows 11 laptop to a TV. The display is working fine but the audio isn't working at all. The HDMI cable and TV work perfectly with other laptops. My Laptop also won't recognize any other HDMI device. My laptop does not recognize my TV as an audio output at all. It doesn't appear in the device manager or sound settings. I have already tried rebooting, restarting the Windows audio services, and checking the bios for any weird HDMI sound settings.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-09-11T09:53:36+00:00

    Hi

    Welcome to Microsoft community.

    Here are a few troubleshooting steps you can try to resolve the issue:

    1. Update audio drivers: Go to the manufacturer's website for your laptop and download the latest audio drivers for your specific model. Install the drivers and restart your laptop.
    2. Check default audio device: Right-click on the speaker icon in the taskbar and select "Open Sound settings." Under the “Output” section, make sure your TV is selected as the default audio device. If it's not listed, try connecting the HDMI cable while the TV is turned on and see if it appears.
    3. Enable audio output: Right-click on the speaker icon in the taskbar and select "Open Sound settings." Scroll down to the "Advanced sound options" section and click on "App volume and device preferences." Make sure the TV is not muted and the volume is turned up.
    4. Disable audio enhancements: Right-click on the speaker icon in the taskbar and select "Open Sound settings." Under the “Output” section, click on "Device properties." Go to the “Enhancements” tab and check the box next to "Disable all enhancements." Click Apply and see if the audio starts working.
    5. Test with different HDMI cables: Try using a different HDMI cable to connect your laptop to the TV. Sometimes, faulty cables can cause audio issues.
    6. Try different HDMI ports: If your laptop has multiple HDMI ports, try connecting to a different port on your laptop and see if the audio works.
    7. Update Windows: Make sure your Windows 11 is up-to-date with the latest updates. Go to Settings > Windows Update and click on "Check for updates."

    Please let me know if you need any further assistance. Thank you. 

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    10+ people found this answer helpful.
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